Restaurant Manager - Fast-Paced Front-of-House Leader

KPOT | Springfield; West Springfield (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

KPOT | Springfield is seeking an experienced Restaurant Manager to lead front-of-house operations in a fast-paced All-You-Can-Eat Korean BBQ and Hot Pot concept. You will coach hourly staff, manage scheduling and labor, ensure brand standards, and drive guest satisfaction across shifts.

Ideal candidates bring 5+ years of full-service restaurant leadership, proficiency with POS and 7Shifts, and a strong track record in P&L management.

Qualifications

• 5+ years leading full-service restaurant operations and bartending, with a hands-on approach to service and team supervision.
• Holds a valid State-Mandated Food Handlers Certification, ensuring compliance with health and safety standards.
• Proficient in POS systems, scheduling software (7Shifts), purchasing platforms, streamlining daily operations.
• Demonstrate clear, high-level communication skills to effectively lead teams and enhance guest satisfaction.
• Solid experience with P&L management, understanding the relationship between sales, labor, and operational costs.

Responsibilities

• Oversee front-of-house operations by managing labor via scheduling, bar inventory, and ensuring compliance with federal, state, and local regulations.
• Conduct pre-shift meetings focused on service, upselling, and brand standards.
• Ensure seamless execution of KPOT service model.
• Maintain cleanliness, organization, and safety standards.
• Monitor wait times, table turns, and guest flow.
• Recruit, train, and develop hourly team members. Coach and hold staff accountable to performance standards.
• Drive sales growth and local marketing initiatives
• Maintain expert knowledge of brand standards, plate presentation, recipe adherence, and overall operational procedures.
• Oversee floor operations, shift management, labor cuts, and engage with customers to ensure exceptional service.
• Ensure compliance with all health department regulations.
• Maintain clear, consistent communication with the Franchise Partner regarding daily operations, service standards, and performance.

Skills

Restaurant leadership

Staff coaching

Guest service

Communication

Staff development

Tools

POS systems

7Shifts

Purchasing platforms

Job description

KPOT | Springfield is seeking an experienced Restaurant Manager to lead front-of-house operations in a fast-paced All-You-Can-Eat Korean BBQ and Hot Pot concept. You will coach hourly staff, manage scheduling and labor, ensure brand standards, and drive guest satisfaction across shifts.

Ideal candidates bring 5+ years of full-service restaurant leadership, proficiency with POS and 7Shifts, and a strong track record in P&L management.