Front of House Leader: Guest Experience & Growth

O; Springfield (MO); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k) & Roth 401(k) with company

Growth potential

Travel perks & discounts

Job summary

O’Reilly Hospitality Management is hiring a Front of House Manager in Springfield, MO for a new restaurant concept. You will lead, train, and mentor FOH staff, manage budgets, and oversee guest relations, POS operations, ambiance, and service quality to ensure guest satisfaction.

The role demands strong leadership, communication, and problem-solving skills. Expect a dynamic, safety-conscious work environment with opportunities for growth and employee engagement activities.

Qualifications

• Front-of-house management experience in food service or restaurant settings.
• Bachelor’s degree preferred, but not required.
• Minimum two years of restaurant management experience preferred.

Responsibilities

• Lead, train, and mentor FOH staff including recruitment, hiring, coaching, development, evaluations, and progressive discipline.
• Collaborate on the creation, management, and operation of departmental budgets and expense plans.
• Execute all front-of-house functions during opening and/or closing shifts, including guest relations, staff supervision, POS system operation, ambiance, and quality assurance of food and beverage items.
• Drive sales, service steps, and guest satisfaction.
• Enforce compliance with employment policies, ensure restaurant cleanliness, and maintain guest safety.
• Direct work for team members by setting hours, weekly schedules, and assigning tasks.
• Create a fun, safe environment through contests, theme nights, and incentives aligned with company values.
• Practice safe food handling procedures and oversee staff adherence.
• Demonstrate strong knowledge of food, liquor, beer, and wine; teach specifications to team members.
• Maintain a guest-first focus with excellent service standards.
• Support team member recognition and engagement programs.
• Set and communicate goals with the team; track and monitor progress to financial and personal targets.
• Clarify roles, responsibilities, and expectations for staff.
• Ensure compliance with safe alcohol serving certifications and guidelines.
• Conduct line checks before each shift.
• Monitor ticket times and maintain efficient service flow.
• Assist with inventory, ordering, and control of liquor, beer, wine, and food.
• Manage liquor and labor costs in alignment with P&L goals.
• Maximize productivity while balancing guest needs.
• Embrace OHM culture and safety.

Skills

MS Office

Restaurant operations

Leadership

Communication

Problem solving

Multitasking

Teamwork

Professional appearance

Customer service

Diplomacy

Education

Bachelor's degree preferred

Two years restaurant mgmt experience

Tools

POS systems

Job description

O’Reilly Hospitality Management is hiring a Front of House Manager in Springfield, MO for a new restaurant concept. You will lead, train, and mentor FOH staff, manage budgets, and oversee guest relations, POS operations, ambiance, and service quality to ensure guest satisfaction.

The role demands strong leadership, communication, and problem-solving skills. Expect a dynamic, safety-conscious work environment with opportunities for growth and employee engagement activities.