Front of House Leader: Assistant Service Manager

Become a Roadie; Fargo (ND); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision Insurance

Paid Vacation

401(k) Retirement Plan

Flexible Spending Accounts

Tuition Reimbursements

Annual holiday bonus

Job summary

Texas Roadhouse in Fargo is seeking an Assistant Service Manager to assist the Service Manager in managing the Front of House daily operations and ensuring Legendary Food and Legendary Service.

You will oversee Front of House service, enforce employment policies, supervise side work, provide training, and lead by example to develop staff, drive guest satisfaction, and sales, while maintaining safety and cleanliness.

Qualifications

• Oversees service in the Front of House.
• Enforces compliance with employment policies in area of responsibility.
• Provides/oversees thorough training for staff.
• Leads by example to develop employees and assistants.

Responsibilities

• Oversees service in the Front of House
• In conjunction with all management, enforces compliance with all employment policies in area of responsibility
• Oversees/approves all Front of House side work
• Provides/oversees thorough training
• Works during peak business times to set the pace in the Front of House
• Manages through “hands on” supervision of the restaurant. This includes but is not limited to non-scheduled assistance with serving, hosting, cooking, etc.
• Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales.
• Leads by example to help develop employees and assistants.
• Helps to cross-train employees
• Oversees scheduling of designated departments, as directed by the Service Manager
• Develops promotions (incentives) to drive sales and conducts alley rallies, as directed by Service Manager
• Manages compliance with Responsible Alcohol Service training requirements
• Understands and practices safe food handling procedures
• Ensures that the cleanliness of the restaurant and safety of our guests are maintained at all times
• Helps to control the guest flow
• Assist with liquor inventory & ordering
• Assists Local Store Marketer with building sales
• Maintaining culture of the restaurant and living our core values every day; passion, integrity, partnership, and fun with purpose

Skills

Front of House management

Staff training

Customer service

Scheduling

Sales mindset

Job description

Texas Roadhouse in Fargo is seeking an Assistant Service Manager to assist the Service Manager in managing the Front of House daily operations and ensuring Legendary Food and Legendary Service.

You will oversee Front of House service, enforce employment policies, supervise side work, provide training, and lead by example to develop staff, drive guest satisfaction, and sales, while maintaining safety and cleanliness.