Assistant House Manager

The Naples Players, Inc.; Naples (FL); On-site; USD 21,000 - 28,000; Part time

Job summary

The Naples Players, Inc. is seeking an Assistant House Manager for part-time Front of House operations. In this role you will collaborate with Box Office, Food and Beverage, and volunteers to ensure an exceptional patron experience during performances and events.

Availability for weeknights and weekends is required. You will lead volunteer ushers, help train staff, and contribute to safety and hospitality behind the scenes by aligning with our mission and values.

Qualifications

• Must be available to work weeknights and weekends.
• Proficient in Sign Up Genius, Excel and Word; familiarity with Tessitura and SalesVu encouraged.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Background in Food and Beverage encouraged.
• Background in theater encouraged.
• Must be an excellent leader able to create a welcoming and safe environment.
• Strong interpersonal skills, remain calm in stressful situations, and adapt to shifting priorities.
• Able to stand for long periods, move quickly, and lift 10-25 lbs.

Responsibilities

• Ensure safety of patrons and volunteers; communicate emergency plans and protocols.
• Provide excellent customer service and cultivate a warm, welcoming environment for patrons, volunteers, and donors.
• Collaborate with Box Office and Food & Beverage teams to deliver the best experience.
• Effectively train all volunteer ushers.
• Communicate clearly with patrons, volunteers, and staff.
• Understand the theater's mission, shows, rentals, and classes offered.
• Handle patron inquiries and resolve conflicts swiftly and appropriately.
• Program and monitor volunteer sign-ups.
• Program and monitor ticket scanning equipment.

Skills

Customer service

Communication

Multitasking

Leadership

Tools

Sign Up Genius

Excel

Word

Tessitura

SalesVu

Job description

Assistant House Manager is a part-time hourly position responsible for the Front of House (FOH) Operations including the collaboration with the Director of Patron, Volunteer Management, Box Office Management, Food and Beverage Management, Stage Management, and Volunteers to ensure the highest quality of patron experience for performances and special events. Availability for evenings and weekends is required. The Assistant House Manager should be a colleague who values collaboration, enjoys process improvement, and excels at personal relationships and hospitality. The correct individual will work to advance the mission, vision, and values of one of the nation’s largest and leading community-based theaters.

Essential duties and responsibilities include, but are not limited to, the following:

1. 1. To ensure the safety of all patrons and volunteers that are present in our building. Must know and be able to communicate effectively to others all emergency plans and protocols.
2. 2. Must be able to provide excellent customer service. We are looking for an individual who can create and cultivate a warm and welcoming environment for our patrons, volunteers, and donors.
3. 3. The Assistant House Manager will work side by side with our Box Office team and our Food and Beverage team to provide the best experience possible.
4. 4. Must be able to effectively train all volunteer ushers.
5. 5. The ability to communicate clearly with patrons, volunteers, and fellow staff.
6. 6. Understand our mission and an overall knowledge of shows, events, rentals, and classes that The Naples Players offers.
7. 7. Handle patron inquires and issues, and the ability to resolve any potential conflict swiftly and appropriately.
8. 8. Programming and monitoring volunteer sign ups.
9. 9. Programming and monitoring ticket scanning equipment.

Qualifications and requirements:

1. 1. Must be available to work weeknights and weekends.
2. 2. Must be proficient in Sign Up Genius, Excel, and Word(familiarity in Tessitura and SalesVu are encouraged, but not mandatory.)
3. 3. Must have excellent written and verbal communication skills.
4. 4. Ability to multitask in a fast-paced environment.
5. 5. A background in Food and Beverage is encouraged.
6. 6. A background in theater is encouraged.
7. 7. Must be an excellent leader who is able to manage and create a welcoming and a safe environment for all who walk through our doors.
8. 8. Strong interpersonal skills, including the ability to remain calm in stressful situations and to demonstrate resilience in times of shifting priorities.
9. 9. Able to stand for long periods of standing, move quickly, and the ability to lift 10-25 lbs.