Front of House Lead: Guest Experience & Team Coaching

Three Belles LLC; Connecticut; On-site; USD 55,000 - 75,000; Full time

Job summary

Three Belles Marina Cafe in Niantic, CT is seeking an experienced Front of House Manager to lead our restaurant team and deliver an exceptional guest experience. You will work with the Restaurant General Manager and Head Chef to coordinate daily service and maintain high standards.

The ideal candidate has 3–5 years in front of house, supervisory experience, and the ability to lead from the floor during busy shifts.

Qualifications

• Minimum of 3 to 5 years of front of house restaurant experience.
• Experience supervising, training, or directing restaurant staff.
• Strong knowledge of restaurant service and front of house operations.
• Ability to confidently expedite food during busy service periods.
• Strong leadership, communication, and problem-solving skills.
• Ability to remain organized and professional in a fast-paced environment.
• Attention to detail and commitment to hospitality.
• Guest-focused attitude and willingness to work collaboratively with management and kitchen staff.
• Reliable, punctual, and comfortable taking responsibility for shift operations.
• Availability to work evenings, weekends, and holidays as required.

Responsibilities

• Manage and direct waitstaff during daily restaurant service.
• Work closely with the Restaurant General Manager and Head Chef.
• Expedite orders and ensure food is delivered accurately and efficiently.
• Maintain high standards for food presentation, service, cleanliness, and hospitality.
• Coordinate communication between the kitchen, servers, hosts, bussers, and other restaurant staff.
• Train, coach, and support front of house employees.
• Assign sections, side work, and daily responsibilities.
• Monitor guest satisfaction and address questions, concerns, or service issues.
• Help maintain efficient table flow and appropriate service timing.
• Ensure employees follow restaurant policies, service standards, and safety procedures.
• Assist with opening and closing responsibilities.
• Help maintain a professional, organized, and positive work environment.
• Support the General Manager with scheduling, staff performance, and daily restaurant operations as needed.

Skills

Front of House

Staff supervision

Leadership

Customer service

Communication

Job description

Three Belles Marina Cafe in Niantic, CT is seeking an experienced Front of House Manager to lead our restaurant team and deliver an exceptional guest experience. You will work with the Restaurant General Manager and Head Chef to coordinate daily service and maintain high standards.

The ideal candidate has 3–5 years in front of house, supervisory experience, and the ability to lead from the floor during busy shifts.