Front of House Lead — Guest Experience & Team Leadership

Hive Collective; West Palm Beach (FL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

50% Hive employee discount for you and

Immediate family discount

Paid holidays and PTO after initial?

Healthcare plan after eligibility

401k plan with up to 3% match

No Sundays

Professional growth opportunities

Job summary

Hive Collective in West Palm Beach is seeking an Assistant General Manager to lead daily front-of-house operations in our dining space. The role involves staffing, training, and ensuring exceptional guest experiences, with a focus on collaboration across teams and maintaining high service standards.

The position requires 3+ years in front-of-house restaurant management, strong leadership, and excellent communication. Weekend availability is expected, with a schedule of Tue–Sat, 1 pm to close.

Qualifications

• 3+ years in front-of-house restaurant management or a similar role, preferably in a high-end dining environment.
• Strong leadership, problem-solving, and communication abilities; adept at handling high-pressure situations with grace and professionalism.
• Familiarity with restaurant POS systems and scheduling software; knowledge of Toast/Sling a plus; understanding of hospitality industry best practices. Ability to read and understand English; basic math and computer skills
• Passion for hospitality, attention to detail, and a commitment to delivering memorable guest experiences. Ability to stand and walk for 8-10 hour shifts. Able to lift and carry trays, food, and beverages safely (up to 50 pounds). Flexibility in scheduling, including weekends and holidays
• Bachelor’s degree in Hospitality Management or a related field preferred but not required

Responsibilities

• Oversee daily front-of-house operations, including staff management, customer service, and workflow efficiency.
• Recruit, train, schedule, and supervise front-of-house team members, fostering a collaborative and professional environment.
• Ensure high standards of service and guest satisfaction, responding promptly and effectively to customer inquiries or concerns.
• Collaborate with the back-of-house, pastry, counter, and other teams to maintain seamless communication and exceptional dining experiences.
• Monitor and manage inventory, supplies, and front-of-house equipment to ensure operational readiness.
• Maintain compliance with health, safety, and cleanliness standards for the dining area.
• Develop and implement strategies to enhance customer engagement, improve service offerings, and increase revenue.
• Analyze sales and service data to identify trends, optimize performance, and contribute to financial goals.
• Create and maintain the Hive culture, focusing on collaboration over competition, high standards of excellence, and a fluid and flexible approach to restaurant operations.

Skills

Leadership

Customer focus

Adaptability

Problem-solving

Communication

Attention to detail

Collaboration

Education

Bachelor’s degree in Hospitality Management or related field

Job description

Hive Collective in West Palm Beach is seeking an Assistant General Manager to lead daily front-of-house operations in our dining space. The role involves staffing, training, and ensuring exceptional guest experiences, with a focus on collaboration across teams and maintaining high service standards.

The position requires 3+ years in front-of-house restaurant management, strong leadership, and excellent communication. Weekend availability is expected, with a schedule of Tue–Sat, 1 pm to close.