Front of House Lead: Guest Experience & Team Coach

Spinatos Pizza International Inc; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Free meals

Employee discount

Flexible scheduling

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Profit sharing

Closed holidays

Growth opportunities

Job summary

Spinato’s Pizzeria is seeking a Front of House Lead in Phoenix to guide the FOH team, uphold service standards, and ensure every guest feels welcomed and cared for. This hands-on leader sets the tone during each shift and supports the Manager on Duty by guiding the team and maintaining smooth operations.

If you lead by example, stay calm under pressure, and love developing others, this is a great opportunity to grow your leadership skills at Spinato’s.

Qualifications

• Previous FOH or hospitality leadership experience preferred.
• Strong communication and interpersonal skills.
• Ability to stay calm, organized, and solution-focused in a fast-paced environment.
• Excellent guest service mindset with attention to detail.
• Ability to lead, coach, and support a diverse team.
• Current Food Handler Certification (required).
• AZ Alcohol Certification (required or ability to obtain).

Responsibilities

• Lead by example to always deliver exceptional guest service.
• Support the Manager on Duty with shift execution and team communication.
• Assist with coordinating FOH positions including hosts, bussers, cashiers, servers, and bartenders.
• Ensure proper table flow, wait list management, and accurate wait times.
• Help train, coach, and support FOH team members during shifts.
• Step in to assist during high-volume periods and bottlenecks.
• Address guest concerns promptly and professionally, escalating when needed.
• Ensure cleanliness, organization, and readiness of all FOH areas.
• Reinforce Spinato’s policies, procedures, and service standards.
• Promote a positive, respectful, and team-focused work environment.

Skills

Leadership

Communication

Customer service

Team training

Job description

Spinato’s Pizzeria is seeking a Front of House Lead in Phoenix to guide the FOH team, uphold service standards, and ensure every guest feels welcomed and cared for. This hands-on leader sets the tone during each shift and supports the Manager on Duty by guiding the team and maintaining smooth operations.

If you lead by example, stay calm under pressure, and love developing others, this is a great opportunity to grow your leadership skills at Spinato’s.