Front of House Lead: Guest Experience & Ops

Buffalo Wing Factory; Reston (VA); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Buffalo Wing Factory is seeking a Front of House Supervisor to lead daily operations, ensure outstanding guest experiences, and support back-of-house activities as needed. You will oversee shifts, mentor staff, maintain service standards, and collaborate across teams to sustain a welcoming environment for guests and employees.

The role emphasizes leadership, communication, and organizational skills to manage busy service periods, adapt to changing guest needs, and uphold health and safety

Qualifications

• Proven experience in customer service; prior restaurant or hospitality experience strongly preferred.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Supervise and coordinate all front-of-house staff during shifts to ensure efficient service delivery.
• Oversee guest experience, addressing concerns promptly and professionally.
• Ensure adherence to company policies, health and safety standards, and service protocols.
• Assist in training, mentoring, and motivating team members to uphold service excellence.
• Manage shift operations, including opening and closing procedures.
• Collaborate with back-of-house team to ensure seamless communication and workflow.
• Monitor inventory levels and assist with stock management as needed.
• Handle cash register operations and financial transactions accurately.
• Maintain a clean, organized, and welcoming environment for guests and staff.

Skills

Leadership

Customer service

Communication

Organizational skills

Flexibility

Job description

Buffalo Wing Factory is seeking a Front of House Supervisor to lead daily operations, ensure outstanding guest experiences, and support back-of-house activities as needed. You will oversee shifts, mentor staff, maintain service standards, and collaborate across teams to sustain a welcoming environment for guests and employees.

The role emphasizes leadership, communication, and organizational skills to manage busy service periods, adapt to changing guest needs, and uphold health and safety