Front of House Lead: Exceptional Guest Experience

Roost; Athens (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Career growth opportunities

Team Member meal discounts

Job summary

Roost in Texas is seeking a Front of House Captain to lead the guest experience and support the restaurant team. You’ll supervise daily service, coach Team Members, and ensure a welcoming, organized environment.

You’ll work with management to uphold standards, resolve guest concerns, manage cash and POS, and help open and close shifts. This role rewards leadership, hospitality passion, and a fast-paced, team–oriented culture.

Qualifications

• Previous restaurant leadership experience preferred.
• Strong leadership, coaching, and communication skills.
• Open availability, including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 25 pounds.

Responsibilities

• Lead and support the front-of-house Team Members throughout each shift.
• Deliver exceptional hospitality by ensuring every guest receives prompt, friendly, and attentive service.
• Coach, motivate, and develop Team Members while leading by example.
• Assist with opening and closing procedures, including securing the restaurant and completing required checklists.
• Oversee cash handling procedures, drawer accountability, and shift reconciliation.
• Support training and onboarding of new Team Members.
• Monitor dining room cleanliness, organization, and overall guest experience.
• Address guest concerns professionally and resolve issues with a hospitality-first mindset.
• Communicate effectively with the kitchen and front-of-house teams to maintain smooth service.
• Ensure Team Members follow company policies, food safety, sanitation, and operational standards.
• Support Managers with shift execution, staffing, and daily operational priorities.
• Previous restaurant leadership experience is preferred.

Skills

Leadership

Communication

Customer service

Team coaching

Time management

Tools

POS system

Job description

Roost in Texas is seeking a Front of House Captain to lead the guest experience and support the restaurant team. You’ll supervise daily service, coach Team Members, and ensure a welcoming, organized environment.

You’ll work with management to uphold standards, resolve guest concerns, manage cash and POS, and help open and close shifts. This role rewards leadership, hospitality passion, and a fast-paced, team–oriented culture.