Front-of-House Lead — Evening & Weekend Arts Events

The-Harker-School; San Jose (CA); Hybrid; USD 25.000 - 41.000; Teilzeit

Zusammenfassung

The Harker School is seeking a part-time House Manager to support performing arts events and campus productions. Hours are based on the production and event schedule and will primarily include evenings and weekends.

Responsibilities include overseeing front-of-house operations, supervising student volunteers, and ensuring a welcoming, safe environment for patrons while coordinating with staff and stage managers.

Qualifikationen

• Oversees front-of-house operations for performing arts events and campus productions.
• Supervises and provides direction to student volunteers serving as ushers, ticket scanners, and program distributors.
• Coordinates lobby setup and ensures public areas are clean, organized, and ready to welcome patrons.
• Greets and assists patrons, responds to questions, and professionally resolves seating or ticketing concerns.
• Uses On The Stage, Harker's ticketing system, to support ticket scanning and troubleshoot ticketing issues as needed.
• Maintains headset communication with the stage manager to coordinate lobby countdowns, clear the house, and execute late-seating cues.
• Serves as the primary front-of-house point of contact for emergency procedures and audience safety.
• Ensures exits, aisles, and pathways remain clear and assists patrons with accessibility or mobility needs.
• Conducts pre- and post-show inspections of the venue and front-of-house areas.
• Completes front-of-house reports documenting attendance, incidents or concerns, and student usher attendance.
• Provides excellent customer service and creates a positive and welcoming experience for students, families, guests, and members of the Harker community

Aufgaben

• Oversees front-of-house operations during events and productions.
• Directs student volunteers and volunteers for ushers and ticket scanning.
• Coordinates lobby setup and ensures clean, welcoming spaces for patrons.
• Handles patron questions and resolves seating or ticketing issues professionally.
• Supports scanning using the On The Stage system and troubleshoots issues.
• Keeps in touch with stage management for timing cues and late seating.
• Acts as FOH contact for emergencies and safety procedures.
• Maintains clear exits and accessibility support for patrons.

Kenntnisse

Front-of-house supervision

Volunteer supervision

Customer service

Emergency procedures

Communication

Venue safety

Tools

On The Stage ticketing system

Jobbeschreibung

The Harker School is seeking a part-time House Manager to support performing arts events and campus productions. Hours are based on the production and event schedule and will primarily include evenings and weekends.

Responsibilities include overseeing front-of-house operations, supervising student volunteers, and ensuring a welcoming, safe environment for patrons while coordinating with staff and stage managers.