Part - Time House Manager

The-Harker-School; San Jose (CA); Hybrid; USD 25,000 - 41,000; Part time

Job summary

The Harker School is seeking a part-time House Manager to support performing arts events and campus productions. Hours are based on the production and event schedule and will primarily include evenings and weekends.

Responsibilities include overseeing front-of-house operations, supervising student volunteers, and ensuring a welcoming, safe environment for patrons while coordinating with staff and stage managers.

Qualifications

• Oversees front-of-house operations for performing arts events and campus productions.
• Supervises and provides direction to student volunteers serving as ushers, ticket scanners, and program distributors.
• Coordinates lobby setup and ensures public areas are clean, organized, and ready to welcome patrons.
• Greets and assists patrons, responds to questions, and professionally resolves seating or ticketing concerns.
• Uses On The Stage, Harker's ticketing system, to support ticket scanning and troubleshoot ticketing issues as needed.
• Maintains headset communication with the stage manager to coordinate lobby countdowns, clear the house, and execute late-seating cues.
• Serves as the primary front-of-house point of contact for emergency procedures and audience safety.
• Ensures exits, aisles, and pathways remain clear and assists patrons with accessibility or mobility needs.
• Conducts pre- and post-show inspections of the venue and front-of-house areas.
• Completes front-of-house reports documenting attendance, incidents or concerns, and student usher attendance.
• Provides excellent customer service and creates a positive and welcoming experience for students, families, guests, and members of the Harker community

Responsibilities

• Oversees front-of-house operations during events and productions.
• Directs student volunteers and volunteers for ushers and ticket scanning.
• Coordinates lobby setup and ensures clean, welcoming spaces for patrons.
• Handles patron questions and resolves seating or ticketing issues professionally.
• Supports scanning using the On The Stage system and troubleshoots issues.
• Keeps in touch with stage management for timing cues and late seating.
• Acts as FOH contact for emergencies and safety procedures.
• Maintains clear exits and accessibility support for patrons.

Skills

Front-of-house supervision

Volunteer supervision

Customer service

Emergency procedures

Communication

Venue safety

Tools

On The Stage ticketing system

Job description

Job Details

Job Location: Upper School - San Jose, CA 95129

Position Type: Staff

Salary Range: $18.45 - $30.00 Hourly

The Harker School is seeking a part-time House Manager to support performing arts events and campus productions throughout the school year. Hours are based on the performing arts production and event schedule and will primarily include evenings and weekends.

The House Manager oversees front-of-house operations, audience safety, and lobby logistics for performances and events. This role is responsible for creating a welcoming, accessible, and safe environment for patrons while coordinating and mentoring student volunteers serving as ushers and other front-of-house support.

Qualifications

• Oversees front-of-house operations for performing arts events and campus productions
• Supervises and provides direction to student volunteers serving as ushers, ticket scanners, and program distributors
• Coordinates lobby setup and ensures public areas are clean, organized, and ready to welcome patrons
• Greets and assists patrons, responds to questions, and professionally resolves seating or ticketing concerns
• Uses On The Stage, Harker's ticketing system, to support ticket scanning and troubleshoot ticketing issues as needed
• Maintains headset communication with the stage manager to coordinate lobby countdowns, clear the house, and execute late-seating cues
• Serves as the primary front-of-house point of contact for emergency procedures and audience safety
• Ensures exits, aisles, and pathways remain clear and assists patrons with accessibility or mobility needs
• Conducts pre- and post-show inspections of the venue and front-of-house areas
• Completes front-of-house reports documenting attendance, incidents or concerns, and student usher attendance
• Provides excellent customer service and creates a positive and welcoming experience for students, families, guests, and members of the Harker community

Knowledge, Skills, and Abilities

• Excellent leadership, communication, and interpersonal skills
• Ability to effectively supervise, motivate, and mentor student volunteers
• Strong customer service skills and a professional, welcoming demeanor
• Dependable and punctual, with the ability to arrive prepared for scheduled events
• Strong organizational skills and attention to detail
• Ability to remain calm and professional while resolving patron, seating, or ticketing concerns
• Ability to communicate effectively with production staff during live performances
• Comfortable learning and using the On The Stage ticketing system
• Ability to respond appropriately and calmly in emergency situations

Schedule

September

• Friday, 9/25 - Harker Concert Series | 5:30-9:30 PM

October

• Saturday, 10/3 - Harker Day Shows | 11:00 AM-3:00 PM
• Thursday, 10/22 - US Fall Play Performance | 6:00-10:00 PM
• Friday, 10/23 - US Fall Play Performance | 6:00-10:00 PM
• Saturday, 10/24 - US Fall Play Performance | 6:00-10:00 PM

November

• Wednesday, 11/18 - US Fall Choral Concert | 5:30-8:30 PM
• Friday, 11/20 - Harker Concert Series | 5:30-9:30 PM

December

• Wednesday, 12/2 - MS Instrumental Concert | 5:30-9:30 PM
• Friday, 12/4 - US Instrumental Concert | 5:30-10:00 PM

January

• Friday, 1/8 - SDS | 6:00-10:00 PM
• Saturday, 1/9 - SDS | 6:00-10:00 PM
• Friday, 1/22 - MLK Celebration | 5:00-9:00 PM
• Friday, 1/29 - US Dance Production | 6:00-10:00 PM
• Saturday, 1/30 - US Dance Production | 1:00-4:00 PM
• Saturday, 1/30 - US Dance Production | 6:00-10:00 PM

February

• Friday, 2/19 - Harker Concert Series | 5:30-9:30 PM
• Wednesday, 2/24 - United Voices | 6:00-10:00 PM

March

• Thursday, 3/18 - US Spring Musical | 6:00-10:00 PM
• Friday, 3/19 - US Spring Musical | 6:00-10:00 PM
• Saturday, 3/20 - US Spring Musical | 1:00-4:00 PM
• Saturday, 3/20 - US Spring Musical | 6:00-10:00 PM
• Friday, 3/26 - Just Dance | 6:00-9:00 PM

April

• Friday, 4/9 - An Evening of Jazz | 5:30-9:30 PM
• Friday, 4/30 - US In Concert (Spring Choral) | 5:30-8:30 PM

May

• Saturday, 5/15 - Senior Showcase | 6:00-10:00 PM

Dates and times are anticipated and may change based on Harker's production and event schedule.

Our Mission

Our mission is to educate students for success at college and beyond and to foster kindness, respect and integrity within a safe and nurturing environment. We achieve academic excellence through the development of intellectual curiosity, personal accountability and a love of learning. Our comprehensive program and exceptional faculty and staff help students discover, develop and enjoy their unique talents. We honor individuality, embrace diversity, and promote leadership and service, preparing students to take their place as global citizens.

Compensation

Pay for this position is determined according to The Harker School's established pay scale and is based on relevant education and experience, as evaluated by the Human Resources Department. The posted pay range reflects the full pay scale for this position. While the maximum rate is included for transparency, most new hires can expect to fall within the lower to middle portion of the pay scale based on their qualifications and experience.