Part - Time House Manager

The Harker School; San Jose (CA); Presencial; USD 25.000 - 41.000; A tiempo parcial

Descripción de la vacante

The Harker School in San Jose, CA is seeking a part-time House Manager to support performing arts events and campus productions throughout the school year. Hours are based on the production schedule and will mostly fall in the evenings and on weekends.

You will oversee front-of-house operations, ensure audience safety, coordinate lobby logistics, mentor student volunteers, and resolve seating or ticketing concerns using On The Stage.

Formación

• Experience supervising volunteers in front-of-house roles.
• Excellent customer service and professional demeanor.
• Ability to manage crowds and resolve seating or ticketing issues.

Responsabilidades

• Oversees front-of-house operations for performing arts events and campus productions.
• Supervises student volunteers serving as ushers, ticket scanners, and program distributors.
• Coordinates lobby setup and ensures public areas are clean and welcoming.
• Greet patrons, answer questions, and resolve seating or ticketing concerns.
• Uses On The Stage to support ticket scanning and troubleshoot issues.
• Maintains headset communication with the stage manager for cues and late seating.
• Serves as primary front-of-house contact for emergency procedures and audience safety.
• Ensures exits and aisles remain clear and assists patrons with accessibility needs.
• Conducts pre- and post-show inspections and completes front-of-house reports.
• Provides excellent customer service and creates a positive experience for the Harker community.

Conocimientos

Leadership

Communication

Supervision

Customer service

Punctuality

Organization

Emergency procedures

Accessibility awareness

Herramientas

On The Stage

Descripción del empleo

Job DetailsJob Location: Upper School - San Jose, CA 95129Position Type: StaffSalary Range: $18.45 - $30.00 Hourly

The Harker School is seeking a part-time House Manager to support performing arts events and campus productions throughout the school year. Hours are based on the performing arts production and event schedule and will primarily include evenings and weekends.

The House Manager oversees front-of-house operations, audience safety, and lobby logistics for performances and events. This role is responsible for creating a welcoming, accessible, and safe environment for patrons while coordinating and mentoring student volunteers serving as ushers and other front-of-house support.

Qualifications

• Oversees front-of-house operations for performing arts events and campus productions
• Supervises and provides direction to student volunteers serving as ushers, ticket scanners, and program distributors
• Coordinates lobby setup and ensures public areas are clean, organized, and ready to welcome patrons
• Greets and assists patrons, responds to questions, and professionally resolves seating or ticketing concerns
• Uses On The Stage, Harker’s ticketing system, to support ticket scanning and troubleshoot ticketing issues as needed
• Maintains headset communication with the stage manager to coordinate lobby countdowns, clear the house, and execute late-seating cues
• Serves as the primary front-of-house point of contact for emergency procedures and audience safety
• Ensures exits, aisles, and pathways remain clear and assists patrons with accessibility or mobility needs
• Conducts pre- and post-show inspections of the venue and front-of-house areas
• Completes front-of-house reports documenting attendance, incidents or concerns, and student usher attendance
• Provides excellent customer service and creates a positive and welcoming experience for students, families, guests, and members of the Harker community

Knowledge, Skills, and Abilities

• Excellent leadership, communication, and interpersonal skills
• Ability to effectively supervise, motivate, and mentor student volunteers
• Strong customer service skills and a professional, welcoming demeanor
• Dependable and punctual, with the ability to arrive prepared for scheduled events
• Strong organizational skills and attention to detail
• Ability to remain calm and professional while resolving patron, seating, or ticketing concerns
• Ability to communicate effectively with production staff during live performances
• Comfortable learning and using the On The Stage ticketing system
• Ability to respond appropriately and calmly in emergency situations

Schedule

This is a part-time position with hours based on Harker’s performing arts and event schedule. Evening and weekend availability is required. The anticipated schedule for the school year includes:

September

• Friday, 9/25 – Harker Concert Series | 5:30–9:30 PM

October

• Saturday, 10/3 – Harker Day Shows | 11:00 AM–3:00 PM
• Thursday, 10/22 – US Fall Play Performance | 6:00–10:00 PM
• Friday, 10/23 – US Fall Play Performance | 6:00–10:00 PM
• Saturday, 10/24 – US Fall Play Performance | 6:00–10:00 PM

November

• Wednesday, 11/18 – US Fall Choral Concert | 5:30–8:30 PM
• Friday, 11/20 – Harker Concert Series | 5:30–9:30 PM

December

• Wednesday, 12/2 – MS Instrumental Concert | 5:30–9:30 PM
• Friday, 12/4 – US Instrumental Concert | 5:00–10:00 PM

January

• Friday, 1/8 – SDS | 6:00–10:00 PM
• Saturday, 1/9 – SDS | 6:00–10:00 PM
• Friday, 1/22 – MLK Celebration | 5:00–9:00 PM
• Friday, 1/29 – US Dance Production | 6:00–10:00 PM
• Saturday, 1/30 – US Dance Production | 1:00–4:00 PM
• Saturday, 1/30 – US Dance Production | 6:00–10:00 PM

February

• Friday, 2/19 – Harker Concert Series | 5:30–9:30 PM
• Wednesday, 2/24 – United Voices | 6:00–10:00 PM

March

• Thursday, 3/18 – US Spring Musical | 6:00–10:00 PM
• Friday, 3/19 – US Spring Musical | 6:00–10:00 PM
• Saturday, 3/20 – US Spring Musical | 1:00–4:00 PM
• Saturday, 3/20 – US Spring Musical | 6:00–10:00 PM
• Friday, 3/26 – Just Dance | 6:00–9:00 PM

April

• Friday, 4/9 – An Evening of Jazz | 5:30–9:30 PM
• Friday, 4/30 – US In Concert (Spring Choral) | 5:30–8:30 PM

May

• Saturday, 5/15 – Senior Showcase | 6:00–10:00 PM

Dates and times are anticipated and may change based on Harker’s production and event schedule.

Our Mission

Our mission is to educate students for success at college and beyond and to foster kindness, respect and integrity within a safe and nurturing environment. We achieve academic excellence through the development of intellectual curiosity, personal accountability and a love of learning. Our comprehensive program and exceptional faculty and staff help students discover, develop and enjoy their unique talents. We honor individuality, embrace diversity, and promote leadership and service, preparing students to take their place as global citizens.

Compensation:

Pay for this position is determined according to The Harker School's established pay scale and is based on relevant education and experience, as evaluated by the Human Resources Department. The posted pay range reflects the full pay scale for this position. While the maximum rate is included for transparency, most new hires can expect to fall within the lower to middle portion of the pay scale based on their qualifications and experience.