Front of House Host & Reservations Lead

Spearhead Hospitality, LLC; Chicago (IL); On-site; USD 26,000 - 38,000; Full time

Job summary

Spearhead Hospitality, LLC in Chicago, IL is seeking a guest services lead to manage our reservations platform, answer phone reservations, and coordinate seating for all parties at our Valedor venue located at 1620 N Milwaukee Ave, Chicago. You will be the first point of contact for guests, delivering attentive service and maintaining a welcoming environment.

Weekends and evening nights are required. The role emphasizes professionalism, strong communication, and the ability to stay calm under

Qualifications

• Available to work opening & closing shifts, weekends and long shifts if necessary.
• Must handle guests professionally with a sense of urgency.
• Ability to read and interpret safety rules, procedures, and manuals.
• Ability to communicate effectively with groups and coworkers.

Responsibilities

• Maintain reservations platform and answer phone reservations.
• Coordinate seating flow for all parties within the venue.
• Serve as first point of contact for guests and provide elevated service.
• Ensure guest safety and enforce dress code when required.
• Report guest concerns to management and follow SOPs.

Skills

Opening shifts

Customer service

Professionalism

Communication

Calm under pressure

Job description

Spearhead Hospitality, LLC in Chicago, IL is seeking a guest services lead to manage our reservations platform, answer phone reservations, and coordinate seating for all parties at our Valedor venue located at 1620 N Milwaukee Ave, Chicago. You will be the first point of contact for guests, delivering attentive service and maintaining a welcoming environment.

Weekends and evening nights are required. The role emphasizes professionalism, strong communication, and the ability to stay calm under