Guest Experience Host: Front Desk, Reservations & Seating

Spearhead Hospitality, LLC; Chicago (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

The Robey Hotel in Chicago (part of Spearhead Hospitality, LLC) seeks a reservations specialist to manage our reservations platform, answer phone inquiries, and coordinate seating for all parties. This role requires weekend and evening night availability and a strong commitment to guest service.

You will be the first point of contact for guests, requiring professionalism, effective communication, and the ability to stay calm under pressure during busy periods. Source: Hospitality Online.

Qualifications

• Must have basic knowledge of guest service principles and how to handle reservations.
• Ability to read and interpret reservation guidelines and SOPs.
• Professional appearance and sense of urgency in guest interactions.

Responsibilities

• Maintain reservations platform and answer phone reservations.
• Manage seating flow for all parties within the space.
• Serve as first point of contact for guests and escalate issues to management when needed.
• Provide an elevated level of customer service and ensure guest safety and satisfaction.

Skills

Customer service

Reservations management

Communication

Guest relations

Job description

The Robey Hotel in Chicago (part of Spearhead Hospitality, LLC) seeks a reservations specialist to manage our reservations platform, answer phone inquiries, and coordinate seating for all parties. This role requires weekend and evening night availability and a strong commitment to guest service.

You will be the first point of contact for guests, requiring professionalism, effective communication, and the ability to stay calm under pressure during busy periods. Source: Hospitality Online.