Front-of-House Guest Services Specialist

Chicago Theatre Group Inc; Chicago (IL); On-site; USD 26,000 - 29,000; Part time

Job summary

The Goodman Theatre in Chicago is seeking a part-time Guest Services Associate to operate the information desk at 170 N. Dearborn and assist guests at the Theater of the Mind venue at 333 North Randolph.

You will greet patrons in a professional manner, answer questions about services, accessibility, box office and the surrounding area, log deliveries, and support safety procedures. Evening and weekend shifts are required.

Qualifications

• Customer service experience in a high-volume setting preferred.
• Sophisticated verbal and written communication skills.
• Reliable and able to handle a fast-paced environment.
• Flexible schedule with evening and weekend availability.
• Ability to lift up to 50 lbs and move deliveries.

Responsibilities

• Welcome guests in a professional, friendly and engaging manner.
• Identify and anticipate guest needs and provide thoughtful solutions.
• Answer inquiries about services, facilities, box office and local area.
• Log and deliver packages, mail and messages accurately.
• Follow safety policies and assist with emergency procedures as needed.
• Open and close the facility as part of the shift.

Tools

Microsoft Office applications

Job description

The Goodman Theatre in Chicago is seeking a part-time Guest Services Associate to operate the information desk at 170 N. Dearborn and assist guests at the Theater of the Mind venue at 333 North Randolph.

You will greet patrons in a professional manner, answer questions about services, accessibility, box office and the surrounding area, log deliveries, and support safety procedures. Evening and weekend shifts are required.