Guest Services Associate

Chicago Theatre Group Inc; Chicago (IL); On-site; USD 26,000 - 29,000; Part time

Job summary

The Goodman Theatre in Chicago is seeking a part-time Guest Services Associate to operate the information desk at 170 N. Dearborn and assist guests at the Theater of the Mind venue at 333 North Randolph.

You will greet patrons in a professional manner, answer questions about services, accessibility, box office and the surrounding area, log deliveries, and support safety procedures. Evening and weekend shifts are required.

Qualifications

• Customer service experience in a high-volume setting preferred.
• Sophisticated verbal and written communication skills.
• Reliable and able to handle a fast-paced environment.
• Flexible schedule with evening and weekend availability.
• Ability to lift up to 50 lbs and move deliveries.

Responsibilities

• Welcome guests in a professional, friendly and engaging manner.
• Identify and anticipate guest needs and provide thoughtful solutions.
• Answer inquiries about services, facilities, box office and local area.
• Log and deliver packages, mail and messages accurately.
• Follow safety policies and assist with emergency procedures as needed.
• Open and close the facility as part of the shift.

Tools

Microsoft Office applications

Job description

JOB TITLE: Guest Services AssociateREPORTS TO: Guest Services ManagerFLSA STATUS: Part-Time, Hourly, Non-ExemptCOMPENSATION RATE: $19.73 per hourUNION: IATSE Local 750LOCATION: 170 N. Dearborn St. & 333 N LaSalle St., Chicago, IL 60601POSITION SUMMARY:The Guest Services Associate is an integral part of the Goodman’s front-of-house department at both the 170 N. Dearborn location as well as at the Theater of the Mind venue, located at 333 North Randolph. This position is responsible for operating the information desk at 170 N. Dearborn and providing customer service to all patrons and visitors at both locations. The Guest Services Associate greets and proactively anticipates the needs of guests and offers thoughtful solutions. This is a part-time position that requires regular evening and weekend hours.RESPONSIBILITIES:Welcome all guests in a professional, friendly and engaging mannerIdentify and anticipate guest needsRemain knowledgeable of all Goodman accessibility offerings.Answer guest inquiries about Goodman services, facilities, box office, and surrounding areaAccurately log and deliver packages, mail, and messagesFollow all security and safety policies and proceduresHave knowledge of emergency procedures and assist as neededComplete the opening & closing procedures of the facilityPerform other duties as assignedQUALIFICATIONS & EXPERIENCE:Customer service-related experience in a high-volume setting preferred. Hospitality experience a plusMust possess sophisticated verbal and communication skillsComputer literate in Microsoft Office applicationsHighly responsible and reliableAbility to work in a fast-paced environmentStrong interpersonal and problem-solving abilitiesAbility to work stationary and active shifts depending on the type of shift (performance/non-performance)Ability to submit shift availability for at least three shifts per week (with at least one of those falling on a Saturday or Sunday performance)Ability to work with a flexible schedule (mix of day and evening shifts)Capable of moving deliveries of up to 50 lbs.Model Behavior and values consistent with The Goodman’s Community Agreements and furthering The Goodman’s IDEAA (Inclusion, Diversity, Equity, Anti-Racism and Access) goals.BACKGROUND:Chicago’s theater since 1925, The Goodman is a not-for-profit arts and community organization in the heart of the Loop, distinguished by the excellence and scope of its artistic programming and community engagement. The theater’s artistic priorities include new play development (more than 150 world or American premieres), large scale musical theater works and reimagined classics.We at The Goodman believe that a diversity of people, ideas and cultures in our organization enriches both the art on stage and our civic engagement. In our workplace, we strive to reflect the communities we serve, and make space in which everyone is empowered to bring their full, authentic self to work. The Goodman values equity, diversity and inclusion and is committed to approaching our work through the practice of anti-racism. Learn more at GoodmanTheatre.org/AccountabilityADDITIONAL INFORMATION:The Goodman is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. By dedicating itself to three guiding principles—quality, diversity and community— The Goodman seeks to be the premier cultural organization in Chicago, providing productions and programs that make an essential contribution to the quality of life in our city.The Goodman is an inclusive and accessible employer. Successful candidates will have experience working with diverse groups of people and will demonstrate a deep commitment to advancing equity and inclusion at The Goodman.The Goodman uses E-Verify to confirm the identity and employment eligibility of all new hires.HOW TO APPLY:Qualified individuals are invited to apply by uploading a resume and selecting the “Start Application” button on the right side of the page. On the next page, please attach a cover letter when prompted. No phone calls, please.