Front-of-House Guest Experience Supervisor

Wills Group; Greensboro (NC); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Community engagement days

Parental Leave

Tuition reimbursement

401(k) with employer-matched

Healthcare: medical, dental, vision

Pet insurance

Disability coverage

Career growth

Employee discounts

Job summary

Dash In, a proud division of the Wills Group, is seeking a Front of House Guest Experience Supervisor to lead our team in Graham, NC. The role focuses on delivering exceptional guest experiences and maintaining smooth front-of-house operations with strong team collaboration.

Responsibilities include training, daily supervision, and ensuring quick, friendly service while upholding brand standards. A minimum of one year in a supervisory role and POS proficiency are required, with ServSafe

Qualifications

• Minimum 1 year in a supervisory role in customer service or retail.
• High School Diploma or GED or ability to complete employer-paid GED program.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Strong focus on guest experiences and people skills.
• Active ServSafe Certification a plus.

Responsibilities

• Collaborate with the Guest Experience Manager and Store Manager to train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with tools and resources.
• Proactively interact with guests, addressing questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a 'no wait' experience.
• Monitor customer flow and open registers as needed for seamless service.
• Uphold Dash In Brand Standards with high guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Skills

Guest experience

Multitasking

People skills

POS software

Problem solving

ServSafe Certification

Education

High School Diploma or GED

ServSafe Certification (preferred)

Tools

POS software

Job description

Dash In, a proud division of the Wills Group, is seeking a Front of House Guest Experience Supervisor to lead our team in Graham, NC. The role focuses on delivering exceptional guest experiences and maintaining smooth front-of-house operations with strong team collaboration.

Responsibilities include training, daily supervision, and ensuring quick, friendly service while upholding brand standards. A minimum of one year in a supervisory role and POS proficiency are required, with ServSafe