Front of House Guest Experience Specialist

The Buttery; Northern (KY); Hybrid; USD 24,000 - 30,000; Full time

Benefits offered by this job

401k

PTO

Sick Time

Health/Vision/Dental Insurance

Food/Beverage Discounts

Job summary

The Buttery in Kentucky is seeking daytime Front of House Food Runners to join a warm, hospitality-driven team. You’ll greet guests, take orders, deliver food, buss and reset tables, and help maintain a clean, inviting space while staying brand-focused.

You’ll learn about our coffee, tea, beverages, and retail offerings, cross-train in other FOH roles, and contribute to a smooth service flow. This position emphasizes guest care, teamwork, and growing with our cafe as it expands.

Qualifications

• 1+ year of experience in high-volume coffee or a customer-facing role in food, beverage, or retail.
• Strong time management, organization, and communication skills in a fast-paced environment.
• Genuine passion for hospitality with love for great food and drink and commitment to exceptional service.
• Team-oriented and self-motivated with a positive attitude and willingness to uplift others.

Responsibilities

• Greet guests warmly, take accurate orders, and handle transactions with care and efficiency.
• Deliver food and beverages to guests in a timely, thoughtful manner with presentation in mind.
• Buss and reset tables to support a smooth service flow.
• Maintain clean, stocked, and inviting front-of-house spaces including registers and displays.
• Share knowledge of menu items and make thoughtful recommendations.
• Support team operations by restocking, assisting with service needs, and communicating guest feedback to leadership.
• Uphold service standards and collaborate with Service Leads for consistency.
• Contribute to team growth through ongoing learning about coffee and tea and onboarding new teammates.

Skills

Time management

Organization

Communication skills

Teamwork

Hospitality passion

Self-motivated

Job description

The Buttery in Kentucky is seeking daytime Front of House Food Runners to join a warm, hospitality-driven team. You’ll greet guests, take orders, deliver food, buss and reset tables, and help maintain a clean, inviting space while staying brand-focused.

You’ll learn about our coffee, tea, beverages, and retail offerings, cross-train in other FOH roles, and contribute to a smooth service flow. This position emphasizes guest care, teamwork, and growing with our cafe as it expands.