FOH Guest Experience Specialist – Coffee & Hospitality

The Buttery; Pennsylvania; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health Insurance

Food & Beverage Discounts

401k & PTO

Job summary

The Buttery in Pennsylvania is seeking a Front of House Team Member to greet guests, share knowledge of our food and drinks, and ensure a warm, hospitable experience from arrival to departure.

This role covers cashiering, counter service, food running, bussing, and keeping displays fresh and inviting, all while supporting a smooth flow of service and a brand-forward hospitality approach.

Qualifications

• 1+ year of experience in high-volume coffee or a customer-facing role.
• Strong time management, organization, and communication skills.
• Genuine passion for hospitality with a love for great food and drink.
• Team-oriented and self-motivated with a positive attitude and willingness to learn.

Responsibilities

• Provide exceptional service by greeting guests warmly, taking accurate orders, and handling transactions with efficiency and care.
• Deliver food and beverages to guests in a timely, thoughtful manner, ensuring accuracy and presentation standards are met.
• Maintain dining areas by bussing, cleaning, and resetting tables to support a smooth flow of service.
• Keep all front-of-house spaces—register, displays, and dining areas—clean, stocked, and visually inviting.
• Share knowledge of menu items, make thoughtful recommendations, and answer guest questions with confidence.
• Support team operations by restocking, assisting with service needs, and communicating guest feedback to leadership.
• Uphold The Buttery’s service standards by working collaboratively with team members and Service Leads.
• Contribute to team growth through ongoing learning, especially around coffee and tea, and by supporting training of new team members.

Skills

Time management

Organization

Communication

Hospitality

Teamwork

Job description

The Buttery in Pennsylvania is seeking a Front of House Team Member to greet guests, share knowledge of our food and drinks, and ensure a warm, hospitable experience from arrival to departure.

This role covers cashiering, counter service, food running, bussing, and keeping displays fresh and inviting, all while supporting a smooth flow of service and a brand-forward hospitality approach.