FOH Team Member

The Buttery; Malvern (Chester County); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

401k

PTO

Sick Time

Health Insurance

Dental Insurance

Vision Insurance

Food/Beverage Discounts

Job summary

The Buttery is seeking a Front of House Team Member to create a warm, welcoming guest experience. You’ll connect with guests, share knowledge of our food, beverages, and retail, and ensure every touchpoint feels hospitable—from greeting to checkout and beyond.

In this role you’ll cashier, run food, buss, and maintain displays, acting as a brand ambassador while upholding hospitality standards and a positive, team-oriented atmosphere.

Qualifications

• 1+ year experience in high-volume coffee or a customer-facing role preferred.
• Strong time management, organization, and communication skills for a fast-paced environment.
• Genuine passion for hospitality and great food/drink.
• Team-oriented, self-motivated, willing to support teammates.

Responsibilities

• Greet guests warmly and take accurate orders, handling transactions efficiently.
• Deliver food and beverages to tables in a timely and presentable manner.
• Buss and reset tables to maintain a smooth service flow.
• Keep front-of-house areas clean, stocked, and inviting.
• Share knowledge of menu items and offer thoughtful recommendations to guests.
• Support team operations by restocking and communicating guest feedback to leadership.
• Uphold service standards by collaborating with team members and leads.
• Contribute to team growth through ongoing learning, especially about coffee and tea, and by assisting with training.

Skills

Time management

Organization

Communication skills

Hospitality

Job description

Description

At The Buttery, Front of House is all about creating a warm, welcoming experience for every guest while supporting a smooth, thoughtful flow of service.

In this role, you will be at the center of our daily operations. Connecting with guests, sharing knowledge of our food, beverages, and retail offerings, and ensuring every touchpoint feels intentional and hospitable. Whether you’re taking orders at the register, running food to tables, bussing and resetting the space, or keeping displays beautifully stocked, you'll play a key role in bringing The Buttery experience to life.

Overview

The FOH Team Member has a strong understanding of all food, beverage, and retail offerings at The Buttery and is responsible for delivering an exceptional guest experience across all areas of service. This role includes cashiering, counter service, food running, and bussing, ensuring guests feel cared for from the moment they arrive to the moment they leave. FOH team members maintain a clean, organized, and inviting environment while working collaboratively to keep service efficient and seamless. This person serves as a brand ambassador of The Buttery, upholding our standards of hospitality and contributing to a positive, team-oriented workplace.

Responsibilities

• Provide exceptional service by greeting guests warmly, taking accurate orders, and handling transactions with efficiency and care.
• Deliver food and beverages to guests in a timely, thoughtful manner, ensuring accuracy and presentation standards are met.
• Maintain dining areas by bussing, cleaning, and resetting tables to support a smooth flow of service.
• Keep al front-of-house spaces—register, displays, and dining areas—clean, stocked, and visua ly inviting.
• Share knowledge of menu items, make thoughtful recommendations, and answer guest questions with confidence.
• Support team operations by restocking, assisting with service needs, and communicating guest feedback or operational concerns to leadership.
• Uphold The Buttery’s service standards by working collaboratively with team members and Service Leads to ensure a consistent, high-quality experience.
• Contribute to team growth through ongoing learning, especially around coffee and tea, and by supporting the training of new team members.

Requirements

Qualifications

• 1+ year of experience in high-volume coffee or a customer-facing role in food, beverage, or retail is preferred.
• Strong time management, organization, and communication ski ls, with the ability to stay focused and efficient in a fast-paced environment.
• Genuine passion for hospitality, with a love for great food and drink and a commitment to delivering exceptional service.
• Team-oriented and self-motivated, with a positive attitude, eagerness to learn, and willingness to support and uplift others.

What We Offer

• Career Growth: Opportunities for professional development and career advancement as our cafe continues to expand.
• Dynamic Work Environment: Work in a fun, supportive, and dynamic environment where we take our work seriously but have fun while we do it.
• Employee Benefits: 401k, PTO, Sick Time, Health/Vision/Dental Insurance, Food/Beverage Discounts and more.

About Us

We believe in more than just serving exceptional food and drink—we believe in fostering a community where great people, comfort, and quality converge.

The Buttery is many things:

• a great local eatery
• the village bakery & patisserie
• an exceptional specialty coffee shop
• all wrapped in a unique retail environment

We are a communal gathering place that fosters care and warmth through great hospitality in our customers' lives. But most importantly, we are a collective of people coming together with a shared goal of building a healthy business through creating exceptional food and providing wonderful experiences.