Front of House Guest Experience Associate

The Buttery; Malvern (Chester County); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Career growth

Dynamic environment

Benefits package

Job summary

The Buttery in Malvern, PA is looking for an Front of House Team Member to greet guests, take orders, bus, and ensure a warm, welcoming experience. You will work at the register, run food, stock displays, and be a brand ambassador delivering hospitality across the guest journey.

We value time management, strong communication, and a positive attitude as you support a fast-paced cafe with coffee and pastry offerings, participating in a team-focused environment and ongoing learning.

Qualifications

• 1+ year in high-volume coffee or customer-facing role preferred.
• Strong time management, organization, and communication skills.
• Genuine passion for hospitality and delivering exceptional service.
• Team-oriented with willingness to support and uplift others.

Responsibilities

• Provide exceptional service by greeting guests warmly, taking accurate orders, and handling transactions with efficiency and care.
• Deliver food and beverages to guests in a timely, thoughtful manner, ensuring accuracy and presentation standards are met.
• Maintain dining areas by bussing, cleaning, and resetting tables to support a smooth flow of service.
• Keep front-of-house spaces—register, displays, and dining areas—clean, stocked, and visually inviting.
• Share knowledge of menu items, make thoughtful recommendations, and answer guest questions with confidence.
• Support team operations by restocking, assisting with service needs, and communicating guest feedback or operational concerns to leadership.
• Uphold The Buttery’s service standards by working collaboratively with team members and Service Leads to ensure a consistent, high-quality experience.
• Contribute to team growth through ongoing learning, especially around coffee and tea, and by supporting the training of new team members.

Skills

Customer-facing

Coffee experience

High-volume

Time management

Hospitality

Teamwork

Job description

The Buttery in Malvern, PA is looking for an Front of House Team Member to greet guests, take orders, bus, and ensure a warm, welcoming experience. You will work at the register, run food, stock displays, and be a brand ambassador delivering hospitality across the guest journey.

We value time management, strong communication, and a positive attitude as you support a fast-paced cafe with coffee and pastry offerings, participating in a team-focused environment and ongoing learning.