Front of House Guest Experience Associate

Flock & Fresh; Dallas (TX); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Flock & Fresh is seeking a Front-of-House Team Member to deliver friendly, efficient service in a fast-paced setting. You will greet guests, take orders, handle payments, and help ensure accurate orders and high-quality presentation.

You will maintain clean dining areas and support team communication and guest satisfaction during peak times. The role emphasizes teamwork, reliability, and attentiveness, with opportunities to learn POS operations, food handling, and service standards.

Formación

• Must be at least sixteen (16) years of age.
• Food Handler certification required before beginning in-restaurant work, or ability to obtain within the required timeframe.
• Previous restaurant, fast-casual, quick-service, retail, or customer service experience preferred, but not required.

Responsabilidades

• Greet guests promptly and provide a welcoming, respectful, and consistent experience.
• Accurately take guest orders, answer menu questions within training guidelines, and enter orders correctly in the point-of-sale system.
• Process cash, credit card, gift card, and other approved payments accurately and follow established cash-handling procedures.
• Prepare, assemble, package, and serve assigned menu items and beverages according to established procedures, portion standards, and presentation expectations.
• Verify order accuracy, food quality, packaging, and presentation before orders are handed to guests or delivery partners.
• Maintain dining, counter, beverage, pickup, and other front-of-house areas so they are clean, stocked, organized, and guest-ready.
• Monitor the guest experience during the shift and communicate concerns, complaints, order issues, or service needs to leadership promptly.
• Complete assigned opening, transition, and closing duties accurately, thoroughly, and on time.
• Follow all food safety, sanitation, allergen-awareness, handwashing, cleaning, and cross-contact prevention procedures applicable to assigned duties.
• Complete assigned cleaning, stocking, cash-handling, or operational checklists and logs accurately and on time.
• Operate point-of-sale systems, beverage equipment, and other front-of-house tools or equipment safely and only as trained.
• Work with urgency and attention to detail during high-volume service while protecting order accuracy, food quality, and guest experience.
• Communicate clearly and respectfully with Shift Managers, back-of-house Team Members, and other restaurant Team Members to support accurate orders and timely service.
• Identify and report guest concerns, equipment or maintenance issues, cleanliness concerns, product shortages, food safety concerns, or workplace safety concerns promptly.
• Help receive, move, organize, stock, and store front-of-house supplies, packaging, beverages, and other restaurant items as assigned.
• Support new menu items, promotions, procedures, technology updates, and operational changes by following training and updated standards.
• Follow all company policies, service standards, food safety requirements, and applicable workplace procedures; receive direction, coaching, and training positively; and support other restaurant tasks as needed to help the team and protect the guest experience.

Conocimientos

Guest service

POS systems

Order accuracy

Attention to detail

Teamwork

Communication

Educación

Food handler certification

Descripción del empleo

Flock & Fresh is seeking a Front-of-House Team Member to deliver friendly, efficient service in a fast-paced setting. You will greet guests, take orders, handle payments, and help ensure accurate orders and high-quality presentation.

You will maintain clean dining areas and support team communication and guest satisfaction during peak times. The role emphasizes teamwork, reliability, and attentiveness, with opportunities to learn POS operations, food handling, and service standards.