Front-of-House F&B Supervisor: Guest Experience Leader

Hard Rock Hotel & Casino Ottawa; Rockford (IL); On-site; USD 39,000 - 52,000; Full time

Job summary

Hard Rock Casino Rockford is seeking a Restaurant Supervisor to oversee front-of-house operations across a specified outlet during shifts, and assist in supervising other food and beverage outlets as needed.

The role focuses on guest relations, training, safety, cleanliness, and maintaining high service standards in a fast-paced environment. Candidates should have a high school diploma and F&B supervisory experience; the ability to work nights, holidays, and weekends is required.

Qualifications

• High School Diploma or equivalent.
• Two years of food and beverage experience.
• Minimum one year supervisory experience in F&B or related field.

Responsibilities

• Lead front-of-house restaurant operations during shifts and mentor staff.
• Ensure outlet is prepared for operation and maintain cleanliness and security.
• Monitor guest service and satisfaction and implement improvements.
• Resolve guest concerns promptly to preserve guest relations.
• Inspect outlets daily for safety, equipment, and supplies.
• Attend meetings and complete follow-up tasks.
• Work flexible shifts including nights and weekends.

Skills

Guest relations

Shift supervision

High-volume service

Food & beverage ops

Communication

Job description

Hard Rock Casino Rockford is seeking a Restaurant Supervisor to oversee front-of-house operations across a specified outlet during shifts, and assist in supervising other food and beverage outlets as needed.

The role focuses on guest relations, training, safety, cleanliness, and maintaining high service standards in a fast-paced environment. Candidates should have a high school diploma and F&B supervisory experience; the ability to work nights, holidays, and weekends is required.