Front of House Director

Chick-fil-A; Lumberton (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

Free Employee Meals

Sundays Off

Health Insurance

Paid Time Off

Scholarships up to $25,000

Job summary

Chick-fil-A Lumberton is seeking a Front of House Director who will greatly impact the business by guiding the guest experience and overseeing restaurant operations with a passion for service. This leader sets the standard for signature service and must lead by example to empower a diverse team.

The role emphasizes coaching, guest care, and accountability, with a schedule that includes weekends and holidays.

Qualifications

• Required: High School Diploma or equivalent
• Preferred: Bachelor's degree or equivalent experience
• Required: Strong analytical and problem-solving skills
• Required: Leadership experience in the customer service industry

Responsibilities

• Lead and understand all aspects of the restaurant.
• Lead with humility.
• Mentor, coach, invest in, and build relationships with a diverse team of people.
• Greet all guests with a smile and go above and beyond.
• Celebrate success while maintaining accountability with team members.
• Exhibit our Core Values and 2nd Mile Service qualities on a day-to-day basis.
• Ensure that Chick-fil-A Lumberton meets and exceeds all Chick-fil-A standards and locational goals.
• Build strong relationships with the leadership team as well as the team members.

Skills

Customer service

Communication

Interpersonal skills

Leadership

Analytical skills

Problem-solving

Organizational skills

Education

High School Diploma

Bachelor's degree or equivalent experience

Job description

Chick-fil-A Lumberton is seeking a Front of House Director who will greatly impact the business. This leader will be responsible for the overall flow of the restaurant and will be tasked with showing care and creating remarkable experiences for our guests. Directors are expected to set the standard for signature service and must lead by example. To do this, our leaders need to actively show a passion for service and for the Chick-fil-A brand. A cheerful attitude accompanied with a desire to get things done makes a great example for all members of your team.

Position Key Responsibilities:

• Lead and understand all aspects of the restaurant.
• Lead with humility.
• Mentor, coach, invest in, and build relationships with a diverse team of people.
• Greet all guests with a smile and go above and beyond.
• Celebrate success while maintaining accountability with team members.
• Exhibit our Core Values and 2nd Mile Service qualities on a day-to-day basis.
• Ensure that Chick-fil-A Lumberton meets and exceeds all Chick-fil-A standards and locational goals.
• Build strong relationships with the leadership team as well as the team members.

We Offer:

• Competitive Pay
• Free Employee Meal(s)
• Sundays Off
• Fun Environment
• Health Insurance Benefits
• Paid Time Off
• Up to $25,000 in Scholarships - Annually

Specific Experience for a Front of House Director:

• Required: High School Diploma or equivalent
• Preferred: Bachelor's degree or equivalent experience
• Required: Strong analytical and problem-solving skills
• Required: Leadership experience in the customer service industry

Other Characteristics for a Front of House Director:

• Excellent customer service
• Sincere desire to create a positive environment for both guests and team members
• Strong communication skills
• Strong interpersonal skills
• Organizational skills
• Ability to lift 40 - 60 pounds on a consist basis
• Ability to prioritize
• Ability to multitask
• Ability to work effectively both independently and in a team environment
• Close attention to detail
• Servant spirit with strong sense of stewardship
• Self-starter who completes tasks without excessive supervision
• Willingness and humility to serve others first and "get in the trenches" with fellow team members

Work schedule

• 8 hour shift
• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift
• 10 hour shift
• Other

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid training

Chick-fil-A Lumberton FSU

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.