Front of House Director

Chick-fil-A; Lancaster (OH); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Flexible schedules

Benefits for well-being

Job summary

Chick-fil-A Lancaster is seeking a Director to lead a dynamic, people-focused team and elevate the guest experience in a fast-paced environment.

You will oversee front-of-house leadership, set schedules, coach performers, and drive digital initiatives to increase sales while maintaining quality. This role emphasizes leadership development, collaboration with local operators, and a strong commitment to community and culture.

Qualifications

• Leadership experience in a fast-paced team.
• Strong focus on guest experience and service quality.
• Proven ability to coach and develop team members.

Responsibilities

• Lead the FOH team to deliver exceptional guest experiences.
• Maintain speed of service and overall operational flow.
• Provide real-time coaching and feedback to staff.
• Build a culture of excellence, accountability and ownership.
• Develop a pipeline of trainers and team leaders for succession.

Skills

Leadership

Teamwork

Guest service

Mentoring/Training

Tools

Digital tools

Job description

Are you ready to thrive in adynamicro work environment whereleadershipandteamworkare at the forefront? Do you want to join afunandpeople-focusedteam that truly values your contributions? If so, this is the perfect opportunity for you!

At Chick-fil-A Lancaster, working with us is more than just a job; it's a chance to develop yourleadership skillswhile making a positive impact in your community. As adirector, you'll play a critical role in creating anexceptional guest experience and leading a talentedteam. Join us and enjoyflexible schedules,a caring culture, and a variety ofbenefitsthat support your well-being. Back of House Directors at Chick-fil-A start anywhere between $19-24.

Key Responsibilities

• Champion anoutstanding guest experienceby leading the FOH team toconsistently rank in the top 20% of all Customer Experience Metrics(CEM), including fast service, cleanliness, order accuracy, attentive and courteous employees (ACE), and overall satisfaction (OSAT)
• Optimize throughput and operational flow, aiming tomaintain an average Speed of Service under 4 minutesacross all dayparts
• Lead from the floor, usingreal-time coaching and feedbackto elevate team performance, maintain alignment, and uphold our brand promise with every guest interaction
• Cultivate a culture ofexcellence and ownership, ensuring all team members understand and deliver on service and operational standards
• Build and sustain fully staffed operations across all areas, activelydeveloping a pipeline of capable Trainersand Team Leaders
• Leverage technology and digital toolsto increase Chick-fil-A digital app usage and drive a consistent increase in digital sales, equipping the team to engage guests and promote mobile ordering and upsell opportunities
• Establish a structured rhythm ofperformance management, providing formal evaluations twice a year for all leaders, accompanied by clear goals and personalized development plans
• Ensureoperational excellence through systems and accountability, maintaining Smart Shop scores of 95% or higher along with an ELITE Food Safety score
• Oversee leadership development for all mid-level leaders and below, conducting 30,60, and 90 day evaluations to grow and develop emerging leaders.
• Be a steward of the assets of the business, including meeting goals on labor productivity, net profit, and creating repeat guests.
• Recruit new team members and conduct group interviews as scheduled, building a team and protecting the culture of the Chick-fil-A brand.
• Leverage social media and digital platforms to promote store events and PR opportunities.

Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.