Front of House Dining Assistant Manager

Southminster; Charlotte (NC); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

403(b) retirement plan with employer 6

Low out-of-pocket medical costs

Dental, vision, life, disability

Employee Assistance Program

On-site meal benefit

Credit Union access

On-site fitness center

Biweekly pay with direct deposit

Job summary

Southminster in Charlotte, NC, seeks a Front of House Dining Assistant Manager to lead daily dining operations within a resident-centered environment. This full-time role emphasizes staff training, scheduling, safety compliance, and delivering excellent resident service.

You will oversee front-of-house operations, coach servers, and ensure a welcoming, professional dining experience while supporting budgeting and labor goals.

Qualifications

• High school diploma or equivalent; college degree preferred.
• At least 3 years of front-of-house operations, supervisory, or assistant manager experience.
• Must be at least 21 years old.
• Strong knowledge of food and beverage service and front-of-house operations.
• Ability to communicate effectively with residents, guests, and team members.
• Strong leadership, coaching, customer-service, and problem-solving skills.
• Basic math skills and experience using a cash register and/or POS system.
• ServSafe and TIPS certifications are preferred but not required.

Responsibilities

• Support the planning, organization, training, and leadership of daily dining operations.
• Help achieve goals related to resident satisfaction, service quality, food quality, cleanliness, staffing, costs, and employee retention.
• Ensure every resident receives welcoming, responsive, courteous, and professional service.
• Train, coach, and develop servers and front-of-house team members; lead required training and in-service sessions.
• Oversee cash handling, receipts, reconciliations, and POS procedures in accordance with company policy.
• Create staff schedules based on anticipated business needs while maintaining appropriate staffing levels and labor-cost objectives.
• Monitor compliance with restaurant policies, operating procedures, standards, specifications, and training programs.
• Maintain compliance with applicable health, safety, labor, and sanitation requirements.
• Step into operational roles as needed to maintain service standards and efficient daily operations.
• Provide operational input and support to the Assistant General Manager, General Manager of Dining, and Director of Culinary.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Communication

Problem solving

Scheduling

Education

High school diploma or equivalent

College degree preferred

Tools

POS system

Cash register

Job description

Job DetailsJob Location: Southminster - Charlotte, NC 28210Position Type: Full TimeJob Category: ManagementFront of House Dining Assistant Manager

We are seeking a service-focused Front of House Dining Assistant Manager to help lead daily front-of-house restaurant operations in a resident-centered environment. This full-time role supports high-quality dining experiences through team leadership, staff training, scheduling, safety and sanitation oversight, and excellent resident service.

About SouthminsterWe are an award-winning, non-profit life plan community recognized for excellence and outstanding service. We offer independent living, assisted living, and skilled nursing on one campus. Make a difference every shift in our community where teamwork, respect, and resident-centered care come first.

Full-Time Benefits

• Competitive pay
• Up to 6% employer match on a 403(b) retirement plan
• Low out-of-pocket medical costs
• Dental, vision, life, short-term disability, and long-term disability insurance
• Free Employee Assistance Program
• On-site employee meal benefit
• Sharonview Federal Credit Union access
• On-site fitness center, consignment shop, and pharmacy
• Biweekly pay with direct deposit

What You’ll Do

• Support the planning, organization, training, and leadership of daily dining operations.
• Help achieve goals related to resident satisfaction, service quality, food quality, cleanliness, staffing, costs, and employee retention.
• Ensure every resident receives welcoming, responsive, courteous, and professional service.
• Train, coach, and develop servers and other front-of-house team members; lead required training and in-service sessions.
• Serve as a positive role model and maintain a productive, respectful work environment.
• Assist with employee hiring, performance management, and disciplinary actions in accordance with leadership guidelines and company policy.
• Create staff schedules based on anticipated business needs while maintaining appropriate staffing levels and labor-cost objectives.
• Monitor compliance with restaurant policies, operating procedures, standards, specifications, and training programs.
• Maintain compliance with applicable federal, state, county, and local health, safety, labor, and sanitation requirements.
• Oversee cash handling, receipts, reconciliations, and POS procedures in accordance with company policy.
• Complete required reports, forms, schedules, and other administrative paperwork accurately and on time.
• Inspect dining areas and equipment to ensure cleanliness, sanitation, safety, and proper working condition.
• Support preventive-maintenance procedures and report equipment concerns promptly.
• Ensure employee performance evaluations completed accurately and on schedule.
• Step into operational roles as needed to maintain service standards and efficient daily operations.
• Provide operational input and support to the Assistant General Manager, General Manager of Dining, and Director of Culinary.
• Perform other duties as assigned.

Our Service Commitment: C.A.R.E. First - Centered Around Residents' Experience. Team members are expected to demonstrate this commitment in every interaction and aspect of their work.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• At least 3 years of front-of-house restaurant operations, supervisory, or assistant manager experience.
• Must be at least 21 years old.
• Strong knowledge of food and beverage service and front-of-house operations.
• Ability to communicate effectively with residents, guests, and team members.
• Strong leadership, coaching, customer-service, and problem-solving skills.
• Basic math skills and experience using a cash register and/or POS system.
• ServSafe and TIPS certifications are preferred but not required.

Southminster is open year-round, which will require availability to work evenings, some weekends, and holidays. Make a difference where it matters.

Drug-free workplace. EEO & E-Verify employer.

Qualifications

1. Education required: High school diploma or equivalent. College degree preferred.
2. Experience required: At least three years front of the house operations and/or assistant manager experience.
3. Professional license or certification requirements: Servsafe and Tips a plus, but not required.
4. Specific skills, knowledge and abilities required: Must be at least 21 years of age. Be able to communicate and understand the predominant language(s) of the restaurants trading area. Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions. Process excellent basic math skills and have the ability to operate a cash register or POS system.

Our community requires proof of COVID-19 vaccination, or apply for and receive an approved exemption as a condition of employment. In addition, Southminster may require proof of your vaccination status for MMR, Chicken pox, hepatitis and the flu. Drug-free workplace. EEO & E-verify employer.