Dining Server Shift Leader

Southminster, Inc.; Charlotte, Northern (NC, KY); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Up to 6% 403B matching

Medical

Dental/Life/STD/LTD

Free parking

Bi-weekly pay-direct deposit

Onsite fitness

Job summary

Southminster, Inc. in Charlotte, NC, seeks a Dining Server Shift Leader to oversee front-of-house operations, train staff, and ensure resident satisfaction in a busy dining room.

Responsibilities include maintaining service standards, managing cash handling, coordinating with the General Manager, and ensuring food quality and sanitation per policy. This role requires at least 3 years in front-of-house and ServSafe or TIPs is a plus.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• At least three years in front-of-house operations and/or assistant management.
• ServSafe and TIPs a plus but not required.

Responsibilities

• Oversee and coordinate planning, organizing, training, and leadership for dining service.
• Ensure residents receive friendly, courteous service and consistent food quality.
• Manage cash handling, POS transactions, and adherence to policies.
• Coach staff to meet service, sanitation, and appearance standards.

Skills

Front of house operations

Cash handling

POS system

Communication

Education

High school diploma or equivalent

College degree preferred

Tools

POS system

Job description

# Dining Server Shift LeaderSouthminster - Charlotte, NC 28210## OverviewLevelExperiencedPosition TypeFull-Time/Part-TimeJob ShiftAnyEducation LevelHigh SchoolTravel PercentageNoneCategoryRestaurant - Food Service## DescriptionWe are committed to helping our residents maintain an active lifestyle with dignity, privacy, and peace of mind. Our employees provide a retirement living experience centered on our residents. You can be a part of our family of dedicated senior care professionals.**Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, resident service and satisfaction, food quality, cleanliness and sanitation.****ESSENTIAL FUNCTIONS/DUTIES AND RESPONSIBILITIES**• Understand completely all policies, procedures, standards, specifications, guidelines and training programs. • Ensure that all residents feel welcome and are given responsive, friendly, and courteous service at all times. • Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards. • Achieve company objectives in service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment. • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures. • Monitor and observe residents dining experience. Ensure residents are satisfied with food and service. Respond promptly and courteously to any requests. • Fill in where needed to ensure resident service standards and efficient operations. • Be ready and willing to assist fellow servers as situations arise. • Be ready and willing to assist with clearing and resetting • Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs. • Oversee and ensure that restaurant policies on employee performance are followed and completed on a timely basis. • Perform side work at the start and end of each shift as required by service station assignment. • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules, and procedures. • Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and residents. • Provide advice and suggestions to General Manager as needed. • C.A.R.E. First! Centered Around Residents’ Experience. Employee exemplifies this in all aspects of the job. **Our Full-Time Benefits include:** • Competitive pay • Up to 6% matching on our 403B retirement plan • Medical • Dental/LIFE/Short term and long-term disability • Lowest out of pocket medical cost in the industry • Employee Assistance Program • Onsite employee Meal Benefit • Sharonview Federal Credit Union • Employee On-site fitness, consignment and pharmacy • Bi-weekly pay-direct deposit • Free parking • Offsite and onsite annual parties • Service award catalogues starting at 5 years of service.## Qualifications**Education required:** High school diploma or equivalent. College degree preferred.**Experience required:** At least three years front of the house operations and/or assistant manager experience.**Professional license or certification requirements:** Servsafe and Tips a plus but not required.**Specific skills, knowledge and abilities required:** Must be at least 21 years of age. Be able to communicate and understand the predominant language(s) of the restaurants trading area. Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions. Process excellent basic math skills and have the ability to operate a cash register or POS system.