Resident-Centric FOH Dining Manager

Southminster; Charlotte (NC); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

403(b) retirement plan with employer 6

Low out-of-pocket medical costs

Dental, vision, life, disability

Employee Assistance Program

On-site meal benefit

Credit Union access

On-site fitness center

Biweekly pay with direct deposit

Job summary

Southminster in Charlotte, NC, seeks a Front of House Dining Assistant Manager to lead daily dining operations within a resident-centered environment. This full-time role emphasizes staff training, scheduling, safety compliance, and delivering excellent resident service.

You will oversee front-of-house operations, coach servers, and ensure a welcoming, professional dining experience while supporting budgeting and labor goals.

Qualifications

• High school diploma or equivalent; college degree preferred.
• At least 3 years of front-of-house operations, supervisory, or assistant manager experience.
• Must be at least 21 years old.
• Strong knowledge of food and beverage service and front-of-house operations.
• Ability to communicate effectively with residents, guests, and team members.
• Strong leadership, coaching, customer-service, and problem-solving skills.
• Basic math skills and experience using a cash register and/or POS system.
• ServSafe and TIPS certifications are preferred but not required.

Responsibilities

• Support the planning, organization, training, and leadership of daily dining operations.
• Help achieve goals related to resident satisfaction, service quality, food quality, cleanliness, staffing, costs, and employee retention.
• Ensure every resident receives welcoming, responsive, courteous, and professional service.
• Train, coach, and develop servers and front-of-house team members; lead required training and in-service sessions.
• Oversee cash handling, receipts, reconciliations, and POS procedures in accordance with company policy.
• Create staff schedules based on anticipated business needs while maintaining appropriate staffing levels and labor-cost objectives.
• Monitor compliance with restaurant policies, operating procedures, standards, specifications, and training programs.
• Maintain compliance with applicable health, safety, labor, and sanitation requirements.
• Step into operational roles as needed to maintain service standards and efficient daily operations.
• Provide operational input and support to the Assistant General Manager, General Manager of Dining, and Director of Culinary.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Communication

Problem solving

Scheduling

Education

High school diploma or equivalent

College degree preferred

Tools

POS system

Cash register

Job description

Southminster in Charlotte, NC, seeks a Front of House Dining Assistant Manager to lead daily dining operations within a resident-centered environment. This full-time role emphasizes staff training, scheduling, safety compliance, and delivering excellent resident service.

You will oversee front-of-house operations, coach servers, and ensure a welcoming, professional dining experience while supporting budgeting and labor goals.