Dining Server Shift Leader

Southminster; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

403B retirement plan

Medical coverage

Dental coverage

Life & disability insurance

Paid time off

Employee meal benefit

Free parking

Job summary

Southminster is seeking an experienced front-of-house leader to oversee dining services for residents, ensuring welcoming service and high standards of food quality and sanitation.

The role requires several years in front-of-house operations or as an assistant manager, with emphasis on team leadership, cash handling, and resident satisfaction. College degree is preferred but not mandatory, Servsafe knowledge is a plus.

Qualifications

• At least three years in front-of-house operations and/or assistant manager roles.
• Servsafe certification and tips helpful but not required.
• Must be able to operate a POS/cash handling with accuracy.

Responsibilities

• Oversee planning, organizing, and leadership to meet objectives in sales, costs, and resident satisfaction.
• Ensure warm, responsive service and high food quality and sanitation standards.
• Manage cash handling and revenue reconciliation per policy.
• Monitor dining experience and resolve resident requests promptly.
• Provide guidance to General Manager when needed.

Skills

Front-of-house operations

Cash handling

Team leadership

Communication

Math proficiency

Education

High school diploma

College degree preferred

Tools

POS system/cash register

Job description

We are committed to helping our residents maintain an active lifestyle with dignity, privacy, and peace of mind. Our employees provide a retirement living experience centered on our residents. You can be a part of our family of dedicated senior care professionals.

Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, resident service and satisfaction, food quality, cleanliness and sanitation.

ESSENTIAL FUNCTIONS/DUTIES AND RESPONSIBILITIES

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all residents feel welcome and are given responsive, friendly, and courteous service at all times.
• Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking, and serving standards.
• Achieve company objectives in service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Monitor and observe residents dining experience. Ensure residents are satisfied with food and service. Respond promptly and courteously to any requests.
• Fill in where needed to ensure resident service standards and efficient operations.
• Be ready and willing to assist fellow servers as situations arise.
• Be ready and willing to assist with clearing and resetting
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.
• Oversee and ensure that restaurant policies on employee performance are followed and completed on a timely basis.
• Perform side work at the start and end of each shift as required by service station assignment.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules, and procedures.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and residents.
• Provide advice and suggestions to General Manager as needed.
• C.A.R.E. First! Centered Around Residents' Experience. Employee exemplifies this in all aspects of the job.

Our Full-Time Benefits include:

• Competitive pay
• Up to 6% matching on our 403B retirement plan
• Medical
• Dental/LIFE/Short term and long-term disability
• Lowest out of pocket medical cost in the industry
• Employee Assistance Program
• Onsite employee Meal Benefit
• Sharonview Federal Credit Union
• Employee On-site fitness, consignment and pharmacy
• Bi-weekly pay-direct deposit
• Free parking
• Offsite and onsite annual parties
• Service award catalogues starting at 5 years of service.

Qualifications

Education required:

High school diploma or equivalent. College degree preferred.

Experience required:

At least three years front of the house operations and/or assistant manager experience.

Professional license or certification requirements:

Servsafe and Tips a plus but not required.

Specific skills, knowledge and abilities required:

Must be at least 21 years of age. Be able to communicate and understand the predominant language(s) of the restaurants trading area. Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions. Process excellent basic math skills and have the ability to operate a cash register or POS system.