Front of House Assistant Manager

Socket.dev; Lodi (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Pietro's is seeking an experienced and passionate Assistant Manager to join our team. Your primary responsibility is to the customer, ensuring that every guest has a wonderful experience.

To be successful as an assistant manager you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests.

Qualifications

• 2+ years of experience as an Assistant Manager or similar role.
• 5+ years of customer service experience.
• Computer literacy.
• Strong leadership and people skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Manage and oversee restaurant operations.
• Oversee departments (bar, hospitality, service, support).
• Deliver exceptional guest service and ensure satisfaction.
• Respond efficiently to guest questions and complaints.
• Organize and supervise shifts; train and develop staff.
• Hire and terminate employees when necessary.
• Train and evaluate staff performance and manage labor.
• Oversee restaurant supplies and create a positive working environment.

Skills

Assistant Manager experience

Customer service experience

Computer literacy

Leadership skills

Communication/problem-solving

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Why work at Pietro's?

Working with us is not just a job; it's an opportunity to be part of a legacy that has been serving great meals and creating memorable experiences for over four decades. Here's why you should consider joining our team:

• Great Pay: At Pietro's, we understand the value of our hard work, and we believe in rewarding our team accordingly. We offer competitive wages to ensure that your dedication and efforts are recognized and compensated fairly.
• Great Benefits: We care about the well-being of our employees and their families. That's why we provide a comprehensive benefits package that includes:
  • Health Insurance: Your health is important to us. Our health insurance plans are designed to keep you and your loved ones covered.
  • Retirement Plans: Planning for the future is essential. We offer retirement plans to help you build a secure financial future.
  • Flexible Schedules: We understand the importance of work-life balance. Our flexible scheduling options help you manage your work and personal life effectively.
• Great Guests: At Pietro's, we have built a loyal customer base over the years, and our guests are at the heart of everything we do. Working here means being part of a community that appreciates and enjoys our food, creating a positive and rewarding atmosphere.
• Great Coworkers: Joining Pietro's means becoming part of a team that values collaboration, respect, and camaraderie. Our staff is a diverse group of individuals who share a passion for delivering exceptional service and creating a welcoming environment.

If you're looking for more than just a job – if you want to be part of a longstanding tradition of excellence, enjoy great pay and benefits, and work alongside fantastic coworkers and guests – then Pietro's is the place for you! Come be a part of our family and help us continue the legacy of providing exceptional dining experiences.

Job Summary

We are looking for an experienced and passionate Assistant Manager to join our team. As an Assistant Manager, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience. To be successful as an assistant manager you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests. You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, as well as greeting and serving restaurant guests, and supporting service. Below is a more exhaustive list of your expected duties.

Responsibilities

• Manage and oversee restaurant operations
• Oversee a department; bar, hospitality, service, support services.
• Deliver exceptional guest service
• Ensuring guest satisfaction
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff
• Develop hourly staff
• Hire new employees
• Terminate employees when necessary
• Training and evaluating staff performance
• Manage Labor
• Manage restaurant supplies
• Create and nurture a positive working environment

Qualifications

• Ideally, 2+ years of experience as an Assistant Manager or similar role
• Ideally, 5+ years of experience in customer service experience
• Computer literacy
• Strong leadership, motivational, and people skills
• Critical thinking and problem-solving skills