Front-Line Transit Customer Advocate

City of Greensboro, NC; North Carolina; On-site; USD 42,000 - 44,000; Full time

Job summary

Greensboro Transit Agency is seeking a dependable Customer Service Assistant to serve as a front-line representative, helping residents navigate transit, process fares, and provide trip-planning guidance.

This non-exempt role supports weekend hours and a schedule including training Monday–Friday and regular shifts Sunday, Monday, Thursday, Friday & Saturday, adapting to city operations to keep Greensboro moving.

Qualifications

• High School Diploma or GED required with experience in customer service.
• Experience in public-facing roles and cash handling is a plus.
• Strong communication and organizational skills.

Responsibilities

• Accepting and processing transit fare payments.
• Providing face-to-face customer service and trip-planning guidance.
• Answering calls and directing inquiries.
• Maintaining accurate data entry and records.
• Supporting GTA operations and ID office as needed.

Skills

Customer service

Public communication

Conflict resolution

Public speaking

Fare administration

Payment processing

Trip-planning assistance

Microsoft Office

Data entry

Accuracy

Problem-solving

Administrative support

Community engagement

Teamwork

Public-sector service

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Greensboro Transit Agency is seeking a dependable Customer Service Assistant to serve as a front-line representative, helping residents navigate transit, process fares, and provide trip-planning guidance.

This non-exempt role supports weekend hours and a schedule including training Monday–Friday and regular shifts Sunday, Monday, Thursday, Friday & Saturday, adapting to city operations to keep Greensboro moving.