Transit Pass Sales & Customer Service Specialist

Ratp; Raleigh (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

GoRaleigh in Raleigh, NC seeks a punctual, customer-focused team member to greet the public, sell bus passes, and provide GoRaleigh route information. The role handles cash, inventory, and daily deposits, with responsibilities for responding to customer inquiries and forwarding complaints to the proper departments.

Travel between locations may be required. The position supports frontline transit operations, including data collection and ensuring timely route information for customers.

Responsibilities

• Greet the public and sell bus passes.
• Provide GoRaleigh route schedule information at all service levels, in person or by phone.
• Respond to walk-up customer inquiries and forward complaints to the appropriate departments.
• Sell and manage inventory of GoRaleigh Bus Passes, Regional Bus Passes, and ART Tickets; report cash, checks, and card receipts to Finance and deposit daily.
• Remit daily sales forms; reconcile and maintain cash/checks with on-hand inventory.
• Prepare bank deposits based on daily sales reconciliations.
• Monitor bus route timeliness at the station and collect transit data as requested.
• Count, sort, and reconcile cash in the money room daily; drive company vehicle between locations as needed.
• Relieve receptionist and other CSRs during breaks; perform related duties as assigned.

Job description

GoRaleigh in Raleigh, NC seeks a punctual, customer-focused team member to greet the public, sell bus passes, and provide GoRaleigh route information. The role handles cash, inventory, and daily deposits, with responsibilities for responding to customer inquiries and forwarding complaints to the proper departments.

Travel between locations may be required. The position supports frontline transit operations, including data collection and ensuring timely route information for customers.