Front Line Retail Agent

ManpowerGroup; Orlando (FL); Vor Ort; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Potential for permanent hire

Long-term/career potential

Zusammenfassung

ManpowerGroup in Orlando, FL is seeking a bilingual Customer Support Representative to process orders, prepare correspondence, and provide product, service, and transit information. The role acts as a liaison between customers, vendors, and internal teams to ensure timely issue resolution and exceptional service delivery.

Responsibilities include maintaining customer records, supporting order processing, and coordinating with internal departments to ensure accurate order fulfillment and timely

Qualifikationen

• Bilingual English/Spanish proficiency required.
• Experience with logistics or supply chain is a plus.
• Excellent written and verbal communication.
• Strong organizational and time-management skills.
• Ability to follow procedures and safety guidelines.

Aufgaben

• Process customer orders and maintain records.
• Maintain and update customer records and correspondence.
• Provide product, service, and transit information to customers.
• Support order management and coordinate with internal teams.
• Document interactions and prepare reports on customer activity.
• Assist with data entry and warehouse-related tasks.

Kenntnisse

Bilingual Eng/Sp

Strong communication

Time management

Tools

Spreadsheet software

Document processing

Jobbeschreibung

Immediate need for bilingual (English/Spanish) Customer Support Representatives. This role is responsible for processing customer orders and preparing correspondence to fulfill customer needs; and provides product, service, and transit information while serving as a liaison between customers, vendors, and internal teams to ensure timely issue resolution and exceptional service delivery. Also, the representative supports order management activities, maintains customer records, and contributes to operational efficiency across the supply chain.

Job Title: Customer Support Representative (Bilingual Eng/Sp)

Location: Orlando, FL

Pay: $20.00/hr

Schedule : Mon - Fri (9am - 6pm); Sat (10am - 4pm)

What’s the Job?

• Resolve customer product or service issues by identifying concerns, determining root causes, and implementing effective solutions.
• Expedite corrections, adjustments, and follow-up actions to ensure complete resolution.
• Maintain regular communication with customers regarding inquiries, shipment status, and service-related concerns.
• Provide accurate information regarding products, services, transit times, and logistics processes.
• Maintain customer records and ensure account information is current and accurate.
• Process customer adjustments and maintain financial account records as required.
• Document customer interactions, inquiries, and resolutions in company systems.
• Prepare product and service reports by collecting, reviewing, and analyzing customer information.
• Assist with data entry, reporting activities, and maintenance of operational records.
• Assist with order processing and order management functions.
• Coordinate with internal departments to ensure timely and accurate order fulfillment.
• Support product management activities and respond to inquiries related to inventory, services, and shipment status.

What’s Needed?

• Able to work flexible schedule. ( Saturday is required )
• Working knowledge of warehouse systems, processes, and procedures.
• Strong written and verbal communication skills.
• Effective time management and organizational skills.
• Knowledge of commonly used concepts, practices, and procedures within logistics and supply chain operations.
• Ability to follow work procedures, safety guidelines, and company policies.
• Ability to read, understand, interpret, and follow instructions.
• Proficiency with basic document processing and spreadsheet software.
• Ability to perform basic mathematical calculations.

What’s in it for me?

• Potential for permanent hire
• Long-term/career potential

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.