Customer Service Rep (Bilingual -Other)

ManpowerGroup; McAllen (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Life insurance

Disability insurance

401(k)

Job summary

ManpowerGroup is seeking a bilingual Customer Service Rep (Other) to join its healthcare support team in McAllen, TX. You will support Medicaid enrollment and education services, respond to inquiries, and guide clients through enrollment and plan options, keeping procedures up to date.

The ideal candidate has 1–2 years of call center or customer service experience, good typing (35 wpm) and solid computer skills.

Qualifications

• At least 1–2 years of call center or customer service experience.
• Typing至少 35 wpm?
• Strong computer skills with basic operations.

Responsibilities

• Responds to enrollment services calls, providing responses to questions and mailing information in response to requests.
• Educates clients on managed care options and processes.
• Assesses clients' healthcare needs and assists in selecting appropriate health plans.
• Maintains updated knowledge of the Medicaid CHOICE Project and related procedures.
• Assists clients with enrollment and disenrollment in health plans, ensuring accuracy and completion of forms.

Job description

Our client, a leading organization in the healthcare support industry, is seeking a Customer Service Rep (Bilingual -Other) to join their team. As a Customer Service Rep (Bilingual -Other), you will be part of the Contact Center supporting Medicaid enrollment and education services. The ideal candidate will have excellent communication skills, a proactive attitude, and the ability to handle multiple tasks efficiently, which will align successfully in the organization.

Job Title: Customer Service Rep (Bilingual -Other)

Location: McAllen, TX

Pay Range: $18

Shift: Monday to Friday, 8am to 8pm EST; Saturday, 10am to 6pm EST

What's the Job?

• Responds to enrollment services calls, providing responses to questions and mailing information in response to requests.
• Educates clients on managed care options and processes.
• Assesses clients' healthcare needs and assists in selecting appropriate health plans.
• Maintains updated knowledge of the Medicaid CHOICE Project and related procedures.
• Assists clients with enrollment and disenrollment in health plans, ensuring accuracy and completion of forms.

What's Needed?

• At least one to two years of call center or customer service experience.
• Ability to learn new programs quickly and apply knowledge effectively during training.
• Strong computer skills, including typing at least 35 wpm and familiarity with basic computer operations.
• Reliability and punctuality to meet scheduled working hours.
• Effective communication skills and a positive, can-do attitude.

What's in it for me?

• Opportunity to work in a supportive and dynamic environment.
• Comprehensive training to develop essential skills for success.
• Potential for permanent employment after successful completion of the temporary-to-permanent period.
• Engage in meaningful work supporting community health initiatives.
• Work with a diverse team committed to excellence and service.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.