Front‑Line Office Administrator: Client Services & Admin

Ywca Bc; Bellmead (TX); Hybrid; CAD 34,000 - 45,000; Full time

Benefits offered by this job

Flexible working arrangements

Employee Family Assistance Program

Health & Fitness Centre membership

Discounts at Hotel Willo

Priority in YWCA Child Care centres

Job summary

YWCA BC is seeking an Office Administrator for the Tri-Cities WorkBC centre. This role handles front-desk reception, information on programs, referrals, and general office support for staff and clients.

You will manage appointments, data entry, documentation, and internal processes while ensuring excellent client service. The position is a temporary full-time assignment with a competitive hourly rate.

Qualifications

• Relevant education or an equivalent work experience and recognized certification.
• Excellent client and customer service skills.
• Excellent computer skills including Microsoft Office Suite, advanced word and excel skills, data entry and SharePoint.
• Excellent telephone skills and proven ability to handle a multi-line system.

Responsibilities

• Perform reception duties, including regular contact with potential Clients – on the phone and in person – providing information on programs and referrals to other agencies and community resources.
• Office support to staff team and Clients such as booking appointments, rescheduling appointments, data entry, photocopying, faxing, preparation of minutes, answering phone inquiries, correspondence, purchasing supplies and petty cash.
• Work with the Office Manager to implement, maintain and revise internal administrative systems (i.e. client files, statistics reporting, client tracking procedures, annual inventory, files).
• Provide initial intake process to new Clients, which may require assisting clients with registration on the Online Employment Services (OES) system
• Assist with purchasing procedures i.e. ordering, monitoring, and tracking
• Assist with issues regarding maintenance, parking, lease, telephone, janitorial and alarm system, and elevate any major concerns to the WorkBC Office Manager as necessary
• Assist with the orientation of new Staff/practicum students/summer students to the WorkBC Centre workplace environment and YWCA policies
• Assist with coding invoices and obtaining signature by the Senior/ Operations Manager to send to finance team in a timely manner
• Stay current with all labour market trends, employment issues, community resources, job training, and employment opportunities
• Other duties as required
• What we’ll need: Relevant education or an equivalent work experience and recognized certification
• A valid clear criminal record check (including working with vulnerable populations) is required

Skills

Customer service

Communication

Data entry

Education

Relevant education or equivalent experience

Tools

Microsoft Office Suite

Excel

SharePoint

Job description

YWCA BC is seeking an Office Administrator for the Tri-Cities WorkBC centre. This role handles front-desk reception, information on programs, referrals, and general office support for staff and clients.

You will manage appointments, data entry, documentation, and internal processes while ensuring excellent client service. The position is a temporary full-time assignment with a competitive hourly rate.