Front-Line Customer Experience Specialist

Young World Physical Education; Tulsa (OK); On-site; USD 30,000 - 34,000; Full time

Job summary

Epic Charter Schools Tulsa Office in Tulsa, Oklahoma is seeking a Customer Experience Specialist to provide front-line customer service to visitors, answer calls, support the live chat on the Epic website, and assist with projects as needed.

The role requires a High School Diploma or GED (Associate’s degree preferred), strong communication, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High School Diploma or GED required; Associate’s degree preferred.
• Strong communication skills and ability to handle inquiries effectively.
• Proactive, organized, and able to manage multiple tasks in a fast-paced environment.
• Commitment to student-focused education and FERPA compliance.

Responsibilities

• Front-line Customer Service: Provide courteous and knowledgeable assistance to visitors within the assigned building.
• Tier One Support: Respond promptly to inquiries via phone, email, and live chat on the Epic website.
• Specialty Knowledge: Stay up-to-date on team specialty to deliver accurate support.
• Project Assistance: Collaborate with team members on various projects as needed.
• Special Projects: Participate in special projects to support organizational objectives.
• Location Flexibility: Be prepared to work at alternate locations as required.

Skills

Effective Communication

Proactive Work Ethic

Customer Rapport

Software Proficiency

Attention to Detail

Conflict Resolution

Passion for Education

FERPA Compliance

Bilingual

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Microsoft Office

Google Workspace

Job description

Epic Charter Schools Tulsa Office in Tulsa, Oklahoma is seeking a Customer Experience Specialist to provide front-line customer service to visitors, answer calls, support the live chat on the Epic website, and assist with projects as needed.

The role requires a High School Diploma or GED (Associate’s degree preferred), strong communication, and the ability to manage multiple tasks in a fast-paced environment.