Customer Experience Specialist

Young World Physical Education; Tulsa (OK); On-site; USD 30,000 - 34,000; Full time

Job summary

Epic Charter Schools Tulsa Office in Tulsa, Oklahoma is seeking a Customer Experience Specialist to provide front-line customer service to visitors, answer calls, support the live chat on the Epic website, and assist with projects as needed.

The role requires a High School Diploma or GED (Associate’s degree preferred), strong communication, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High School Diploma or GED required; Associate’s degree preferred.
• Strong communication skills and ability to handle inquiries effectively.
• Proactive, organized, and able to manage multiple tasks in a fast-paced environment.
• Commitment to student-focused education and FERPA compliance.

Responsibilities

• Front-line Customer Service: Provide courteous and knowledgeable assistance to visitors within the assigned building.
• Tier One Support: Respond promptly to inquiries via phone, email, and live chat on the Epic website.
• Specialty Knowledge: Stay up-to-date on team specialty to deliver accurate support.
• Project Assistance: Collaborate with team members on various projects as needed.
• Special Projects: Participate in special projects to support organizational objectives.
• Location Flexibility: Be prepared to work at alternate locations as required.

Skills

Effective Communication

Proactive Work Ethic

Customer Rapport

Software Proficiency

Attention to Detail

Conflict Resolution

Passion for Education

FERPA Compliance

Bilingual

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Microsoft Office

Google Workspace

Job description

Customer Experience Specialist

Epic Charter School Tulsa Office - Tulsa, Oklahoma Open in Google Maps

This job is also posted in Epic Charter Schools

Job Details

Job ID: 5886517

Application Deadline: Posted until filled

Posted: Aug 14, 2026 5:00 AM (UTC)

Starting Date: Immediately

Job Description

Job Title: Customer Experience Specialist

Department: Customer Experience

Reports To: Customer Experience Team Lead

Compensation: $22.96/hour (estimated $47,940.48)

TRS Classification: Non-Classified

Status: Full-Time, Non-Exempt

Summary:

The Customer Experience Specialist will be responsible for front-line customer service to visitors of the building at which the specialist is housed, answering phone calls, providing support to the live chat functionality of the EPIC website, and assisting with projects as needed.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Front-line Customer Service: Provide courteous and knowledgeable assistance to visitors within the assigned building, ensuring a positive guest experience.


• Tier One Support: Respond promptly and effectively to inquiries received through phone calls, email, and the live chat feature on the Epic website, utilizing expertise in the designated specialty to address customer needs.


• Specialty Knowledge: Demonstrate a proficient understanding of the assigned team specialty, staying up-to-date on advancements to deliver accurate and timely support.


• Project Assistance: Collaborate with team members to contribute to various projects and initiatives as needed, demonstrating flexibility and a willingness to adapt to evolving priorities.


• Special Projects: Participate in special projects as assigned by management, leveraging skills and expertise to contribute to the successful execution of organizational objectives.


• Location Flexibility: Be prepared to fill in at alternate locations as required, demonstrating flexibility and a commitment to supporting organizational needs across different settings.

Supervisory Responsibilities:

• No supervisory responsibilities

Education and/or Experience

• High School Diploma or GED required. Associate’s degree preferred


• Previous administrative support and/or receptionist and office management experience required

Qualifications

• Effective Communication: Strong listening skills, adept at addressing concerns and objections.


• Proactive Work Ethic: Capable of managing multiple tasks in a fast-paced environment.


• Customer Rapport: Quickly builds rapport with customers over the phone.


• Software Proficiency: Quick to learn and navigate new software.


• Attention to Detail: Meticulous and reliable with strong follow-through.


• Conflict Resolution: Skilled in resolving issues diplomatically.


• Passion for Education: Committed to the mission of school choice.


• Confidentiality Compliance: Maintains professional confidentiality and FERPA compliance.

• Bilingual Preferred: both verbal and written.

Language Skills

Ability to read, analyze and interpret internal communications as well as legal documents. Must be able to communicate effectively with district staff, families and students both verbally and in writing, responding to common inquiries and/or requests for assistance.

Mathematical Skills

Basic math skills required

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Computer Skills

To perform this job successfully, an individual should have computer proficiency in Microsoft Office and the Google Suite with the ability to manage multiple computer screens. Must have a high aptitude to learn new software as necessary for the business operations of the school.

Certificates, Licenses, Registrations

• Current driver's license


• Valid car insurance

Other Qualifications

• Must be able to pass a state-mandated background check after a conditional offer of employment is made


• Must have favorable employment references

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position reports to an Epic microsite based in Tulsa, OK. The noise level is quiet to moderately loud (when students are present)

Epic Charter Schools is an Equal Opportunity Employer.

For reasonable accommodations of a disability during the hiring process, please email [e-mail]. Someone will call you to discuss further.

Position Type: Full-Time

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Kyle Perkins


• 1900 NW Expressway, Floor R3


• Oklahoma City, Oklahoma 73118


• Phone: [phone]


• Email: [e-mail]

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