Front-Line Administrative Services Specialist

Goodlettsville; Goodlettsville (TN); On-site; USD 21,000 - 30,000; Part time

Job summary

Goodlettsville is seeking a Part-Time Administrative Services Specialist to provide front-line customer service and essential administrative support for city operations. The role handles inquiries in person, by phone, and electronically; processes payments; maintains records; and assists with various clerical tasks to keep operations efficient.

The ideal candidate will have a high school diploma or GED, experience in customer service or municipal operations, proficiency with Microsoft Office,

Qualifications

• High School Diploma or GED required.
• Experience in customer service, office administration, or municipal operations preferred.
• Associate's or Bachelor's degree preferred.
• Valid Tennessee Driver’s License required.
• Experience with Tyler Technologies software is a plus.

Responsibilities

• Handle front-line customer service and administrative support.
• Process payments for utilities, taxes, court fines, and city services; record transactions.
• Maintain customer account records and respond to inquiries.
• Prepare correspondence and notifications using various software platforms.
• Monitor delinquent accounts and coordinate disconnections/reconnections.
• Maintain physical and digital files; data entry and document management.
• Operate standard office equipment.
• Assist department managers with clerical tasks and supply management.
• Enter requests in the CityFix work order management system.
• Identify opportunities to improve efficiency and customer service procedures.

Skills

General office practices

Microsoft Office

Written and verbal communication

Financial transactions reconciliation

Policy interpretation

Confidentiality

Interpersonal skills

Time management

Education

High School Diploma or GED

Associate's or Bachelor's degree in business / accounting / public administration

Tools

Tyler Technologies

Job description

Goodlettsville is seeking a Part-Time Administrative Services Specialist to provide front-line customer service and essential administrative support for city operations. The role handles inquiries in person, by phone, and electronically; processes payments; maintains records; and assists with various clerical tasks to keep operations efficient.

The ideal candidate will have a high school diploma or GED, experience in customer service or municipal operations, proficiency with Microsoft Office,