Part-Time Administrative Services Specialist

Goodlettsville; Goodlettsville (TN); On-site; USD 21,000 - 30,000; Part time

Job summary

Goodlettsville is seeking a Part-Time Administrative Services Specialist to provide front-line customer service and essential administrative support for city operations. The role handles inquiries in person, by phone, and electronically; processes payments; maintains records; and assists with various clerical tasks to keep operations efficient.

The ideal candidate will have a high school diploma or GED, experience in customer service or municipal operations, proficiency with Microsoft Office,

Qualifications

• High School Diploma or GED required.
• Experience in customer service, office administration, or municipal operations preferred.
• Associate's or Bachelor's degree preferred.
• Valid Tennessee Driver’s License required.
• Experience with Tyler Technologies software is a plus.

Responsibilities

• Handle front-line customer service and administrative support.
• Process payments for utilities, taxes, court fines, and city services; record transactions.
• Maintain customer account records and respond to inquiries.
• Prepare correspondence and notifications using various software platforms.
• Monitor delinquent accounts and coordinate disconnections/reconnections.
• Maintain physical and digital files; data entry and document management.
• Operate standard office equipment.
• Assist department managers with clerical tasks and supply management.
• Enter requests in the CityFix work order management system.
• Identify opportunities to improve efficiency and customer service procedures.

Skills

General office practices

Microsoft Office

Written and verbal communication

Financial transactions reconciliation

Policy interpretation

Confidentiality

Interpersonal skills

Time management

Education

High School Diploma or GED

Associate's or Bachelor's degree in business / accounting / public administration

Tools

Tyler Technologies

Job description

Employment Opportunities

The following is a listing of various job openings that are currently available. Click on any of the title(s) for further details.

Part-Time Administrative Services Specialist

Job Summary:

The Administrative Service Specialist provides front-line customer service and administrative support to ensure efficient departmental operations. The incumbent is responsible for responding to inquiries in person, by phone, and electronically; processing payments; maintaining accurate account records; and supporting various technical and administrative tasks. This role requires the ability to independently resolve routine issues, communicate effectively, and maintain confidentiality while delivering courteous and professional service.

Essential Duties and Responsibilities:

• Receive and process payments for utilities, taxes, court fines, and miscellaneous city services (cash, checks, credit cards); record transactions using financial software; reconcile and balance receipts daily.
• Provide front-desk and phone coverage during business hours; respond to inquiries from the public, staff, and vendors.
• Monitor and maintain customer account records, including utility accounts, tax relief programs, business taxes, and others.
• Prepare and send correspondence, welcome packets, and customer notifications using various software platforms.
• Follow up on delinquent accounts, initiate collection processes or service disconnections, and coordinate reconnection activity as appropriate.
• Maintain accurate physical and digital files; perform data entry and document management.
• Enter and monitor requests in the “CityFix” work order management system.
• Assist department managers with clerical tasks, mail distribution, calendar coordination, and supply management.
• Operate standard office equipment including computers, copiers, scanners, postage meters, fax machines, and adding machines.
• Identify opportunities to improve efficiency and customer service procedures.
• Participate in cross-training and assist with special projects or duties as assigned.

Qualifications

Required Knowledge, Skills, and Abilities:

• Knowledge of general office practices and procedures.
• Proficiency in Microsoft Office ("Word, Outlook, Excel, PowerPoint, SharePoint and PDF"); ability to learn financial/accounting systems and internal platforms.
• Strong written and oral communication skills.
• Ability to handle and reconcile financial transactions accurately.
• Ability to interpret and apply city policies, procedures, ordinances, and state/local regulations.
• Excellent problem-solving, organizational, and time management skills.
• Ability to maintain confidentiality and professionalism in all situations.
• Strong interpersonal skills to interact effectively with the public and internal staff.
• Ability to multi-task and work in a fast-paced environment under deadlines.

Education and Experience Requirements:

• High School Diploma or GED required.
• Associate's or Bachelor’s degree in business, accounting, public administration, or related field preferred.
• Experience in customer service, office administration, or municipal operations preferred.
• Experience with Tyler Technologies software is a plus.
• Valid Tennessee Driver’s License required.