Front Entry Ambassador & Safety Advocate

Meijer; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Parental leave

Education assistance

Team member discount

Career development programs

Job summary

Meijer in Fort Wayne, Indiana is hiring an Asset Protection Associate to maintain a professional presence at store entryways and deter theft. You will engage with customers, validate receipts, and help keep our team and guests safe by addressing safety concerns.

The role requires a high school diploma and 1–2 years of customer service or asset protection experience, plus strong communication and de‑escalation skills.

Qualifications

• High school graduate or equivalent.
• 1–2 years of customer service or asset protection experience.
• Clear and professional written and oral communication skills.
• Ability to move throughout work area for long periods.
• Ability to respond to alerts quickly and urgently.
• Ability to learn and interact with new technology solutions.
• Ability to document and communicate incidents with technology.
• Ability to learn and apply negotiation and de-escalation techniques.
• Ability to maintain knowledge of product locations to direct customers.
• Ability to work well with conflict.

Responsibilities

• Actively identify and quickly resolve unsafe conditions and situations.
• Prevent theft through active presence and engagement with customers entering and exiting.
• Respond to alerts urgently to check receipts, recover unpaid merchandise, and resolve alarms.
• Reduce store disruption following de-escalation and negotiation techniques.
• Document and communicate theft, safety, and alarm activity incidents.

Skills

Customer service

Asset protection

Communication skills

Mobility

Urgent alert response

Tech literacy

Incident reporting

De-escalation

Product location knowledge

Conflict management

Education

High school diploma or equivalent

Job description

Meijer in Fort Wayne, Indiana is hiring an Asset Protection Associate to maintain a professional presence at store entryways and deter theft. You will engage with customers, validate receipts, and help keep our team and guests safe by addressing safety concerns.

The role requires a high school diploma and 1–2 years of customer service or asset protection experience, plus strong communication and de‑escalation skills.