Front End Team Leader — New Store, Customer Experience

Ollie's Bargain Outlet; Cypress (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits after 90 days

401K with company match

Career growth

Employee discount 20%

Voluntary benefits

Job summary

Ollie's Bargain Outlet is hiring for a Retail Front End Team Leader at our new Waterville store. You will lead a sales team focused on delivering excellent customer service and managing front-end operations.

The role involves supervising staff, payroll budgeting, loss prevention, and ensuring pricing accuracy. A strong team player with flexibility to work evenings, weekends, and holidays is essential.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie's Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Customer service

Team leadership

Education

High school diploma or equivalent

Job description

Ollie's Bargain Outlet is hiring for a Retail Front End Team Leader at our new Waterville store. You will lead a sales team focused on delivering excellent customer service and managing front-end operations.

The role involves supervising staff, payroll budgeting, loss prevention, and ensuring pricing accuracy. A strong team player with flexibility to work evenings, weekends, and holidays is essential.