Front End Team Leader - Retail Ops & Customer Service

Ollie's Bargain Outlet, Inc.; Waterville (ME); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX coverage

401K, generous company match

Career growth & talent development

20% associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. in Waterville, ME is seeking a Retail Front End Team Leader to oversee the front-end operations and lead a sales team focused on delivering excellent customer experiences.

The role involves associate development, customer service, asset protection, and store maintenance, with responsibilities including payroll, budgeting, and pricing updates to support store goals.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Customer service

Leadership

Payroll budgeting

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. in Waterville, ME is seeking a Retail Front End Team Leader to oversee the front-end operations and lead a sales team focused on delivering excellent customer experiences.

The role involves associate development, customer service, asset protection, and store maintenance, with responsibilities including payroll, budgeting, and pricing updates to support store goals.