Front-End Team Leader: Elevate Customer Experience

Ollie's Bargain Outlet; Frederick (MD); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

RX coverage

401K match

20% Associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet in Frederick, MD is seeking a Retail Front End Team Leader to guide the front-end team and ensure an excellent customer experience. You will manage associates, drive daily tasks, and uphold store standards with a focus on service and efficiency.

The role requires 1–2 years of supervisory experience in a mid- to large-size retailer, and flexibility to work evenings, weekends, and holidays. Benefits include competitive pay and voluntary perks.

Qualifications

• Must have high school diploma or equivalent.
• 1–2 years supervisory experience in a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays.
• Positive attitude and team player with strong customer focus.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.

Skills

Supervisory experience

Education

High school diploma

Job description

Ollie’s Bargain Outlet in Frederick, MD is seeking a Retail Front End Team Leader to guide the front-end team and ensure an excellent customer experience. You will manage associates, drive daily tasks, and uphold store standards with a focus on service and efficiency.

The role requires 1–2 years of supervisory experience in a mid- to large-size retailer, and flexibility to work evenings, weekends, and holidays. Benefits include competitive pay and voluntary perks.