Front End Team Leader: Drive Customer Experience

Ollie's Bargain Outlet; Walterboro (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and RX after

401K with immediate vesting

20% associate discount on Ollie's

Voluntary benefits

Job summary

Ollie's Bargain Outlet in Walterboro, SC is seeking a Retail Front End Team Leader to oversee the store's front-end operations and build a sales team focused on an exceptional customer experience. You will lead daily tasks, manage payroll-related reporting, assist with staffing and training, ensure pricing accuracy, and coordinate operations to meet safety and asset-protection goals.

Ideal candidates have a high school diploma and 1–2 years of supervisory experience in a mid- to large-size

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie's Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Scheduling

Supervisory experience

Education

High school diploma

Job description

Ollie's Bargain Outlet in Walterboro, SC is seeking a Retail Front End Team Leader to oversee the store's front-end operations and build a sales team focused on an exceptional customer experience. You will lead daily tasks, manage payroll-related reporting, assist with staffing and training, ensure pricing accuracy, and coordinate operations to meet safety and asset-protection goals.

Ideal candidates have a high school diploma and 1–2 years of supervisory experience in a mid- to large-size