Front End Team Leader — Customer Experience & Growth

Ollie's Bargain Outlet, Inc.; Alpena (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits after 90 days

401(k) with company match

Career growth

Associate discount 20%

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. in Alpena, MI, is seeking a Retail Front End Team Leader to oversee the store's front-end operations and lead a service-driven sales team committed to a positive customer experience.

You will manage associate development, scheduling, and safety, while aligning with company values to drive profitability and guest satisfaction. The role requires a high school diploma and 1–2 years supervisory experience.

Qualifications

• Minimum 1–2 years of supervisory experience with a mid- to large-size retailer.
• Strong customer service orientation and ability to lead a team.
• Willingness to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and collaboration with associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity.
• Assist with payroll budgets, expenses, store banking, shrink reduction, and related reporting.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with hiring, development, supervision, and scheduling of store associates.
• Support merchandising execution and pricing updates.
• Open and close the store as needed and take on additional duties.

Skills

Supervisory experience

Team player

Customer service

Flexibility

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. in Alpena, MI, is seeking a Retail Front End Team Leader to oversee the store's front-end operations and lead a service-driven sales team committed to a positive customer experience.

You will manage associate development, scheduling, and safety, while aligning with company values to drive profitability and guest satisfaction. The role requires a high school diploma and 1–2 years supervisory experience.