Front End Team Lead — Customer Service & Ops

Food Lion; Ridgefield (MD); On-site; USD 24,000 - 36,000; Full time

Job summary

Food Lion seeks a Front End Lead for Store 02517 Hanover, MD. You will manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go where applicable, hire and develop associates, and drive customer service.

The role emphasizes strong leadership, teamwork, and achieving KPIs while maintaining safety and service standards. You will use company tools and uphold Food Lion policies to deliver a positive shopping experience.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and handling complaints.
• Ability to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements and physical requirements.
• Certified Food Safety Manager accreditation or progress toward it within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct formal appraisals for direct reports.
• Provide leadership to promote Brand, Strategy and Culture.
• Support achievement of budgeted financials and KPIs.
• Ensure customer service and a positive shopping experience.

Skills

Team leadership

Customer service

Communication

Problem solving

Training & development

Adaptability

Food safety knowledge

Education

High school diploma or equivalent

Tools

ACIS

CAO

POS & Front End systems

Job description

Food Lion seeks a Front End Lead for Store 02517 Hanover, MD. You will manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go where applicable, hire and develop associates, and drive customer service.

The role emphasizes strong leadership, teamwork, and achieving KPIs while maintaining safety and service standards. You will use company tools and uphold Food Lion policies to deliver a positive shopping experience.