Front-End Team Lead, Customer Service

Raley's; Tucson (AZ); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Weekly pay

Retirement benefits

Health insurance

Tuition reimbursement

Scholarship opportunities

Store discount 10%

Fun work environment

Job summary

Raley's in Tucson, AZ is seeking an entry-level Customer Service Team Lead to assist the Store Team Lead by directing front-end operations and ensuring fast, accurate checkout and a great shopping experience.

You will lead, train, and coach front-end staff, enforce policies, handle customer inquiries, and support daily store performance. This role offers weekly pay, benefits, and opportunities to grow within store operations.

Qualifications

• Customer service experience preferred.
• Ability to lead and coach a small team.
• Strong communication and POS/cash handling skills.
• Willingness to work in a fast-paced retail environment.

Responsibilities

• Engage customers with greetings, provide product information, and thank them.
• Create a positive store environment for customers and staff.
• Operate a cash register and manage the customer service counter.
• Direct front-end operations of the grocery store.
• Coach and supervise courtesy clerks and cashiers.
• Enforce store rules and company policies.
• Assist in training new team members.
• Lead the department and coach staff to high performance.
• Ensure compliance with health and weights and measures policies.
• Order and merchandise general department sections.
• Ensure safety guidelines are followed.
• Handle other related duties.

Skills

Customer service

Cash register operation

Front-end operations

Team leadership

Training new staff

Job description

Raley's in Tucson, AZ is seeking an entry-level Customer Service Team Lead to assist the Store Team Lead by directing front-end operations and ensuring fast, accurate checkout and a great shopping experience.

You will lead, train, and coach front-end staff, enforce policies, handle customer inquiries, and support daily store performance. This role offers weekly pay, benefits, and opportunities to grow within store operations.