Front-End Grocery Team Lead — Customer Service & Coaching

Raley's; Tucson (AZ); On-site; USD 45,000 - 57,000; Full time

Benefits offered by this job

Competitive compensation

Store discount programs (10% off)

Medical, dental, and vision insurance

Tuition Reimbursement

Scholarship opportunities

Job summary

Raley's is seeking a Customer Service Team Lead to assist the Store Team Lead and support front-end operations. This entry-level manager will help ensure an outstanding shopping experience with fast, accurate checkout and high-quality customer service.

The role involves leading front-end staff, enforcing policies, training new teammates, and promoting a safe, productive store environment. Must be 18+ and 21+ if serving alcohol; offers weekly compensation and benefits.

Responsibilities

• Engaging with customers through smiles and greetings, offering product information and always providing a genuine thank you.
• Creating a store environment members want to work in, and customers want to shop in.
• Operating a cash register and manning the store's customer service counter.
• Directing all operations on the front end of the grocery store.
• Working directly with courtesy clerks and cashier/clerks, ensuring team professionalism, productivity and outstanding customer service.
• Observing and enforcing all store rules and company policies.
• Helping to select and train new team members.
• Serving as the leader of his/her department, and as such an excellent role model, coach, performance evaluator and trainer for his/her team.
• Ensuring compliance with all heath department and weights and measures department policies and requirements.
• Ordering and merchandising the general department (grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases and displays).
• Ensuring company safety guidelines are being followed by all team members.
• All other related duties as assigned.

Job description

Raley's is seeking a Customer Service Team Lead to assist the Store Team Lead and support front-end operations. This entry-level manager will help ensure an outstanding shopping experience with fast, accurate checkout and high-quality customer service.

The role involves leading front-end staff, enforcing policies, training new teammates, and promoting a safe, productive store environment. Must be 18+ and 21+ if serving alcohol; offers weekly compensation and benefits.