Front End Team Lead - Customer Experience & Ops

Ollie's Bargain Outlet; La Porte (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

RX coverage

401K with match

Associate discount 20%

Voluntary benefits

Job summary

Ollie’s Bargain Outlet in Indiana is seeking a Retail Front End Team Leader to guide the front-of-store operations and drive a positive shopping experience.

You will lead a team, manage daily tasks, focus on customer service, asset protection, and store maintenance, while developing Associates and ensuring efficient payroll and reporting.

The role requires supervisory experience, flexibility and a passion for value-focused retail.

Qualifications

• High school diploma or equivalent
• 1–2 years of supervisory experience
• Flexible schedule including evenings, weekends, and holidays
• Positive attitude and team player

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Leadership

Customer service

Team player

Flexibility

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet in Indiana is seeking a Retail Front End Team Leader to guide the front-of-store operations and drive a positive shopping experience.

You will lead a team, manage daily tasks, focus on customer service, asset protection, and store maintenance, while developing Associates and ensuring efficient payroll and reporting.

The role requires supervisory experience, flexibility and a passion for value-focused retail.