Front End Team Lead

PAQ, Inc; Rancho Cordova (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Affordable Medical

Dental and Vision insurance

Company Paid Life Insurance

Employee Stock Ownership 401(k) plans

Growth Opportunities

Job summary

PAQ, Inc. is seeking a Front End Supervisor to manage combo clerks and cashiers, ensuring high-quality customer service in a fast-paced retail setting in Rancho Cordova, CA. You will schedule shifts, monitor cash handling, and maintain store procedures while coaching staff and maintaining a welcoming environment.

The role requires strong communication, problem-solving skills, and POS familiarity. Full-time hours with weekend/evening shifts, compensation $20.00–$28.00 per hour, plus benefits.

Qualifications

• Strong communication skills to interact with customers and team members.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to operate POS systems and other cashier equipment.
• Attention to detail to ensure accuracy in transactions and handling of cash.
• Basic computer skills for operating the POS system.

Responsibilities

• Assign duties to combo clerks/cashiers and schedule break periods and work hours.
• Ensure break schedules are followed.
• Maintain department policy and operating procedures while ensuring compliance with applicable laws.
• Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good customer relations.
• Assist combo clerks/cashiers in completing complex sales.
• Approve checks written for payment of merchandise purchased in the department.
• Replenish cashier and combo clerks/cashiers' cash drawers with loans from the front-end safe.
• Take and document pulls from cashiers and drop them in the safe for bookkeeping.
• Verify cashier and combo clerks/cashiers' drawers at the end of their shifts.
• Troubleshoot and choose the appropriate course of action to correct equipment issues.
• Perform all functions of the Customer Service Booth.
• Open and close the department according to established procedures.
• Produce necessary reports daily.
• Assist in training new Team Members.
• Coach and motivate employees to promote a team environment.
• Support the Front End Manager in monitoring employee performance.
• Performs Combo Clerk, Relief Manager, or other duties assigned.

Skills

Communication

Problem solving

Cash handling

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Tools

POS systems

Job description

PAQ, Inc. is seeking a Front End Supervisor to manage combo clerks and cashiers, ensuring high-quality customer service in a fast-paced retail setting in Rancho Cordova, CA. You will schedule shifts, monitor cash handling, and maintain store procedures while coaching staff and maintaining a welcoming environment.

The role requires strong communication, problem-solving skills, and POS familiarity. Full-time hours with weekend/evening shifts, compensation $20.00–$28.00 per hour, plus benefits.